Operations Manager; HubSpot), Carey

Company: Carey & Co

Location: Remote (U.S.)

Compensation: $72,000–$87,000 per year, commensurate with experience

Classification: Full-time, salaried (exempt)

About Carey & Co

Carey & Co partners exclusively with nonprofits across various industries, providing expert support in finance, HR, fundraising, and technology. Our mission is to empower nonprofit organizations by streamlining administrative functions, ensuring financial clarity, and supporting operational excellence.

Position Overview

We are seeking a hands-on Growth Operations Manager to own our Hub Spot CRM and scale it as we grow across multiple firms. Reporting to the Director of Growth, this individual contributor role builds the processes that support our growth and turns our data into useful reporting. The role acts as the bridge between sales, marketing, and business development, so the team can rely on both the data and the process.

Key Responsibilities

• Hub Spot Administration & Data Quality: Own CRM governance and data hygiene, including forms, workflows, lists, notifications, and object associations; archive inactive or duplicate records.
• Lead Pipeline Management: Design and maintain lead stages, routing, scoring, and qualification criteria with the sales team, including website forms routing into Hub Spot.
• Reporting & Dashboards: Build executive and team dashboards and reports on new business, wins and losses, cross-sell opportunities, pipeline activity, revenue trends, and forecasting metrics.
• Marketing Operations Support: Support the setup and tracking of email campaigns, segmentation, automated workflows, and webinar and event promotion in Hub Spot; maintain source attribution and ROI tracking.
• Integrations & Prospect Data: Connect Linked In and prospect research, enrichment, and outreach tools to Hub Spot, and vet prospect data before it enters the CRM.
• Process & Automation: Translate sales and marketing needs into practical CRM workflows, standardize processes across multiple firms, and reduce manual work through automation.
• Hub Spot Expert & User Support: Serve as the internal Hub Spot expert, troubleshoot user issues, document how the system works, and help the team adopt Hub Spot using its available training resources.
• Vendors &
  
  Roadmap:
  
  Coordinate with outside CRM and marketing technology vendors, and recommend system improvements that keep pace with our growth.

Requirements

• 3+ years in sales, revenue, or marketing operations with Hub Spot as the primary CRM.
• Hands-on Hub Spot administration across sales and marketing; experience with Professional-tier Marketing, Sales, and Service Hubs preferred.
• Track record improving CRM data quality and building dependable pipelines, workflows, and reports.
• Good judgment about when to automate and when a person needs to review the work.
• Clear communication and the ability to turn sales and marketing needs into practical systems.
• Hub Spot certifications preferred.
• Experience standardizing processes across multiple business entities, or integrating Linked In, prospecting, or enrichment tools with Hub Spot, a plus.

Benefits

Why Join Carey & Co?

• Opportunity to support mission-driven organizations making an impact.
• Ownership of a CRM that sales, marketing, and leadership rely on every day.
• Fully remote, flexible work environment.
• Collaborative and supportive team culture.

Equal Employment Opportunity

Carey & Co is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, pregnancy, national origin, age, disability, genetic information, marital or familial status, military or veteran status, or any other characteristic protected by federal, state, or local law. All employment decisions are based on qualifications, merit, and business need.