Help Desk​/Desktop Support Analyst Cambridge, MA | Robert Half

Help Desk/Desktop Support Analyst

We are looking for a Help Desk/Desktop Support Analyst to join a growing IT team in Cambridge, Massachusetts on a Contract basis. This fully onsite role supports local employees directly while also handling escalated technical issues from the service desk, with a strong emphasis on Mac and Windows desktop environments. The ideal candidate brings hands-on troubleshooting experience, a customer-focused approach, and the ability to keep day-to-day support operations running smoothly in a fast-paced office setting.

Responsibilities:

• Deliver onsite technical assistance for employees, resolving desktop, laptop, and peripheral issues across Mac and Windows environments.
• Respond to escalated support requests, diagnose problems efficiently, and document outcomes clearly within the ticketing system.
• Set up, replace, and refresh end-user hardware while maintaining accurate records for company-issued assets.
• Support employee onboarding and offboarding by preparing equipment, configuring accounts, and ensuring timely access changes.
• Provide assistance with office technology such as printers, mobile devices, collaboration tools, and conference room systems.
• Contribute to IT projects and operational improvements by following established procedures and helping refine support documentation.
• Assist with software and productivity tool support, including platforms such as Google Workspace, Microsoft 365, Zoom, and Slack.
• Offer occasional support for lab or specialized office technology when needed, particularly during high-demand periods and major events.