ServiceNow Technical Consultant

Austin, TX USA

US - Remote

Full time

JR3144

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.

• Continuous professional growth and leadership opportunities.

• Health, wellness, and financial benefits to offer peace of mind to you and your family.

• World-class facilities and the technology you need to thrive – in our offices or yours.

We’re looking for a Service Now Technical Consultant with strong experience in Technology Provider Service Management (TPSM) to join our Service Now practice as a technical implementation specialist for customer onboarding, system integrations, and automated testing. You’ll support customer implementations end-to-end—ensuring smooth configuration, successful User Acceptance Testing (UAT), and ongoing service delivery and quality.

• Install and configure Service Now integration functionality for both provider and consumer environments.

• Set up vendor catalog items, mappings, and data transformations.

• Configure remote tasks for bi-directional synchronization.

• Apply and maintain the customer onboarding playbook, including associated workflows.

• Validate User Acceptance Testing (UAT) scenarios and baseline functionality.

• Support customer testers and provide instructions and workflow guidance.

• Troubleshoot UAT issues and triage with internal teams as needed.

• Ensure UAT environment readiness and confirm acceptance criteria.

• Build and update test plans and test suites for ongoing development and deployments.

• Support regression testing during upgrades.

• Reduce manual test effort through automation coverage.

• Act as a Service Now SME on deployed Technology Provider Service Management (TPSM), functionality to advise on expected solution behaviors and best practices.

• Execute onboarding playbooks and associated workflows.

• Guide customers through testing, including test scenario validation and workflow navigation.

• Communication:
  Can effectively communicate complex ideas and information to diverse audiences and can facilitate effective communication between others.

• Adaptability:
  Can proactively adapt to challenging situations, anticipate changes, and make modifications to meet the demands of changing circumstances.

• Collaboration:
  
  Can proactively seek out diverse perspectives, facilitate open communication among team members, and drive toward consensus and action.

• Presenting:
  Can design and deliver engaging presentations, adapting the content and style to suit the audience, context, and medium.

• Interpersonal
  
  Skills:
  
  Can communicate effectively, build relationships, resolve conflicts, and influence others in significant situations.

• Willingness to Learn:
  Can regularly integrate new skills and knowledge into daily work and is open to feedback and making changes accordingly.

• Time Management:
  Can consistently use time effectively, balance multiple tasks, and meet deadlines.

• Organization:
  Can effectively coordinate multiple projects, delegate tasks where appropriate, and employ advanced organizational tools and methods.

• Analytical Thinking:
  Can synthesize complex data, identify patterns, draw insights, and present findings clearly and understandably.

• Initiative:
  Can proactively seek out challenges, initiate projects, and contribute to innovative ideas.

• Ability to simplify and effectively communicate complex problems to stakeholders across various functions and levels.
  
  - Intermediate

• Comprehensive understanding of the IT lifecycle to ensure efficient management and optimization of…