Personal Lines Account Manager

Join one of New England's most respected, family-owned insurance agencies! Our client is a Five‑Star Accredited Agency and proud to have been voted one of the Best Agencies to Work For by Insurance Journal!

As a Personal Lines Account Manager
, you'll play a vital role in supporting clients with their home, auto, and umbrella insurance needs—delivering exceptional service, fostering strong relationships, and helping clients protect what matters most.

• Manage a book of standard personal lines accounts (auto, home, umbrella, and related policies).
• Handle policy renewals, endorsements, billing questions, and day‑to‑day servicing needs.
• Provide clients with clear, proactive communication and coverage education.
• Work closely with carrier partners to resolve issues and ensure seamless service delivery.
• Support producers and account executives by maintaining accurate policy data in Applied Epic
  .
• Contribute to team initiatives and uphold the company's values of service, integrity, and collaboration.

• 1+ years of personal lines account management experience in an independent agency setting.
• Active MA Property & Casualty license.
• Excellent communication and relationship‑building skills.
• Strong attention to detail and the ability to manage multiple priorities.
• Proficiency with Applied Epic or similar AMS platforms.
• A positive, team‑oriented mindset and a genuine commitment to client service.

• Competitive pay +
  commissions & bonuses
• 401(k) with company contribution
• Health, dental, life & LTD coverage (up to 75% employer‑paid
  )
• Generous PTO: 3 weeks vacation + holidays & personal days
• Supportive,
  family‑style culture