Lab Equipment​/Furniture Specialist

Tobin Scientific is a leading provider of cold chain, ambient storage, and transport & logistics services for the biopharma industry, and is one of the fastest growing companies in Massachusetts. Serving a diverse array of clients in life sciences, university, government, and more, we're recognized for our expertise in ensuring the safety and security of temperature-sensitive products during transport and storage.

Our cGMP storage solutions are custom-built for the pharmaceutical and biotech industries, managing mission-critical consumables, equipment, raw materials, and finished goods with precision. Nationally acclaimed for laboratory relocation, principal investigator support, and other logistics services, Tobin Scientific's holistic approach and commitment to excellence make us an integral player in life science services.

The Equipment Services Specialist is an advanced, customer-facing role responsible for delivering high-touch ("white glove") logistics services within a laboratory and R&D environment. This position partners directly with clients to plan, coordinate, and execute equipment moves, and reconfigurations with a focus on specialized handling, service, and strong communication skills. This person will also serve as a coverage resource across both the Cambridge client site and the Beverly warehouse.

As a result, they must be competent in all WMS and inventory management systems utilized across both locations and be able to retain and apply this knowledge even when they may not use these systems on a daily basis. The ability to quickly step into either location and effectively perform the required responsibilities is an essential part of this role.

• Perform white glove delivery from the loading dock, relocation of laboratory equipment, instruments, and casework
• Act as the primary point of contact for white glove service requestors, ensuring clear communication from request through completion
• Partner with clients to plan and coordinate moves, including scope, sequencing, and scheduling
• Safely uncrate, build, transport, position, and install equipment according to client requirements
• Perform basic disassembly and reassembly of laboratory equipment and casework
• Collaborate with lab personnel to ensure proper placement and readiness for use
• Handle sensitive, high-value, or regulated equipment with care and accountability
• Read and interpret move plans, layouts, and service requests
• Identify and communicate risks or issues proactively
• Provide a high standard of customer service with a professional onsite presence
• Support receiving, staging, and inventory activities as needed
• Serve as a coverage resource at both the Cambridge client site and Beverly warehouse, providing operational support as needed at either location
• Maintain proficiency in all WMS and inventory management systems used across both locations, including the ability to retain and apply system knowledge even when not used on a daily basis
• Be prepared to step into responsibilities at either location with minimal transition time, ensuring continuity of operations during coverage periods

• High School diploma or GED required
• 3+ years of experience in material handling, logistics, or equipment moving/installation
• Familiar with warehouse management/inventory systems and a quick learner
• Strong customer service and client engagement skills
• Experience coordinating or planning work with customers or internal teams preferred
• Ability to handle delicate and high-value equipment with precision
• Mechanically inclined with ability to use basic tools
• Strong communication and organizational skills
• Ability to work…