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Enterprise CSM Manager: NRR & Lead -Impact Teams

Job in Cambridge, Middlesex County, Massachusetts, 02140, USA
Listing for: Silversmith Capital Partners
Full Time position
Listed on 2026-10-08
Job specializations:
  • Management
    IT Project Manager, Project & Program Management
  • IT/Tech
    IT Project Manager
Salary/Wage Range or Industry Benchmark: 119000 - 172000 USD Yearly USD 119000.00 172000.00 YEAR
Job Description & How to Apply Below
Position: Enterprise CSM Manager: Grow NRR & Lead High-Impact Teams

Gearset is seeking a CSM Manager – Enterprise to lead a distributed team of Strategic and Executive CSMs. You’ll own Net Retention Rate across the segment and partner with Account Management to drive renewal and expansion opportunities. Build playbooks and a proactive operating model while staying closely connected to key accounts.

You’ll lead a team of 12, coach for performance, and collaborate with Onboarding, Renewals, Product and Enablement to improve the enterprise customer experience.

The Enterprise CSM Manager:
Grow NRR & Lead High-Impact Teams position in the Sales, IT & Technology field is open for applications.

We are looking to fill the Enterprise CSM Manager:
Grow NRR & Lead High-Impact Teams position at Silversmith Capital Partners in Cambridge, MA, United States.

The Enterprise CSM Manager:
Grow NRR & Lead High-Impact Teams role at Silversmith Capital Partners is now open for applications in Cambridge, MA, United States.

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