Lead Public Safety Officer Job Cambridge area,Massachusetts USA,Management

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. The Protection Services Management Program is followed to ensure a safe and secure environment for patients, staff, and visitors. All shift activities are coordinated to ensure compliance with department policies: monitoring of officer response, documentation, and adequate staffing levels. Rapport is established with the hospital community, and they are encouraged to actively participate in the loss prevention program.

Job Description:

Principal Duties and Responsibilities

Is responsible for all duties of Officer-in-Charge

a. Maintains current work schedules to ensure minimum staffing levels.
b. Monitors compliance to department reporting and quitting times, providing documentation of violations or deviations to the department standard.
c. Participates in and ensures proper incident response, directs operations, inspects documentation and initiates follow-up investigations.
d. Assures quality of work (patrol procedures, report content, and desk duties), documenting unsatisfactory performance for review by department manager.
e. Uses sound judgment to determine a need for manager's intervention.
f. Completes "Summary of OIC Activity" for each shift supervised.
g. Oversees activities of the parking garage cashier to ensure productivity and compliance with duties and responsibilities.

Assures cost effective operations.

a. Monitors uniforms, radios, keys and other department equipment to ensure compliance with department standards.
b. Makes recommendations for utilization of department budget to maximize efficiency.

Coordinates all shift activities and operations.

a. Inspects and approves all incident reports for content and form.
b. Coordinates duty assignments, and provides support for delegated functions, as evident by shift productivity.
c. Reports safety hazards and recommends corrective action, as indicated by officers documentation.

Fosters commitment to professional advancement.

a. Understands standards for protection officer and works with officers to ensure they are able to meet standards.
b. Recommends corrective action to ensure appropriate employee performance.
c. Reports exceptional performance of duties by officers, as indicated, based on input from non-departmental sources and personal observations.
d. Encourages officers to take advantage of all department-sponsored meetings, educational, and training sessions.
e. Assists with preparation and presentation of performance evaluations.

Ensures positive public relations demeanor.

a. Maintains positive posture, polite, and respectful communications with patients, families, visitors, and other employees as indicated by manager's observations.
b. Communicates with officers, officers in charge, hospital supervisory personnel, employees, and the nursing supervisor to ensure smooth interaction and assistance as rendered, as required.
c. Makes decisions, solves problems, and provides effective solutions to conflicts, to provide efficient service.

Organizational Responsibilities

Follows hospital and department policies with special attention to safety, dress, attendance and punctuality, and display of . Subscribes to hospital’s mission statement, code of ethics, and standards of conduct.

Handles all work-related information in a confidential manner, as outlined in Confidentiality Policy

B.91. Recognizes and respects each patient’s right to privacy, and understands that this is protected by statute. Understands that looking up patient information not needed for job duties is prohibited and is grounds for immediate dismissal.

Treats customers with courtesy and compassion and responds to requests in a timely manner.

Works effectively with members of the…