Retail Ambassador - Cambridge; Cambridge, MA

Cambridge, MA | Retail Team | Reports to the Cambridge Store Leader

At Allbirds, we’re on a mission to prove that comfort, good design and sustainability don’t have to be mutually exclusive. We are dedicated to making the most sustainable footwear we can using premium natural materials, designed for the to and fro of everyday life. Our commitment to making better shoes in a better way is fueled by a belief that the shoe industry needs to focus less on flash and more on thoughtfulness.

With funding from the leading venture capitalists in consumer products, and the founding CEOs of some of the greatest e-commerce businesses in recent history, our desire to shake up the footwear industry is off to a great start. In fact, TIME already called our first shoe, the Wool Runners, the most comfortable in the world, and there is much more to come.

We’ve sold a million shoes, launched three groundbreaking materials, and changed how people think about comfort, design, and retail. Now we’re taking the Allbirds in‑store experience across the country and are looking for passionate retail ambassadors to execute on that mission.

The Retail Ambassador’s core purpose is to deliver an exceptional customer experience through quality, personalized engagement. Retail ambassadors contribute to Allbirds’s culture by being team-oriented, accountable, and focused on continuous learning.

• Customers
  • Provide all customers with a high quality and personalized in‑store experience.
  • Meet the standards set forth in our Retail Woolbook and Customer Journey even when serving multiple people and multi‑tasking.
  • Strive to be a product‑knowledge expert who can communicate passionately about our brand and products.
  • Build strong relationships with customers.
  • Actively contribute to the store’s sales and NPS goals.
• Operations
  • Maintain store appearance, cleanliness, and organization.
  • Operate our point‑of‑sale system once trained.
  • Execute on inventory and merchandising duties.
  • Perform daily operational tasks as delegated by the store leadership team.
  • Commit to learning by asking questions and actively seeking to grow and develop new skills.
• Team
  • Be reliable and punctual.
  • Work collaboratively to achieve shared goals.
  • Practice respectful, honest, and effective communication.
  • Cultivate a positive attitude and support your teammates.

• Retail and/or customer service experience is preferred
• Available to work weekends
• Connection to Allbirds's mission, vision, and products
• Good communication and interpersonal skills
• Desire to learn and grow
• Reliable and punctual
• Able to comfortably lift 30 lbs on a regular basis and stand for 95% of the work day

The Allbirds pay rate for the role is: $17.50 per hour

Allbirds routinely evaluates pay rates, and the ranges are subject to change based on market rates and other factors. We factor in a number of components when determining starting pay, including the job and level you are hired into, location/metropolitan area, skillset, and peer compensation.

Additional benefits for roles at Allbirds may include: paid time off, equity, company bonus or sales commissions/bonuses; 401(k) plan with matching; medical, dental, and vision benefits; pre‑tax savings, and wellness & lifestyle benefits.

• Health benefits include options for 100% company paid medical for employees (HMO, HSA, PPO with employee premium), vision and dental coverage for the employee (with dependents at an additional cost). Company paid One Medical memberships available for members of certain medical plans. Company HSA contribution for enrolled HSA members.
• Financial benefits include company equity for applicable roles (RSU’s and Options), 401(k) with matching, employee stock purchase, and company-paid life insurance and disability for full time roles, pre‑tax savings programs for healthcare expenses, parents, and commuters.
• Paid time off benefits include parental leave, volunteering, family care leave, bereavement, jury duty, and voting.
• Support benefits through Mental Health (free coaching and therapy sessions for employees and dependents),…