Shift Lead

Shift Lead – Walgreens

Join to apply for the Shift Lead role at Walgreens. This role will remain open until filled.

$18.00/hr – $21.00/hr

Actual compensation depends on geography, skills, experience, education, and other factors.

• Open and close the store in the absence of store management, including all required systems start‑ups, required cash handling, and ensuring the floor and stock room are ready for the business day. Responsible for opening the back door of the store for deliveries.
• Complete product returns, order voids, customer refunds, cash drops to the safe, and provide change as requested to cash registers.
• Model and deliver a distinctive and delightful customer experience.
• Engage customers and patients by greeting them and offering assistance with products and services. Resolve customer issues and answer questions to ensure a positive customer experience.
• Model and share customer service best practices with all team members, including interpersonal habits (e.g., greeting, eye contact, courtesy) and Walgreens service traits (e.g., offering help proactively, identifying needs, serving until satisfied).
• Hold store keys to open and close without management as necessary.
• Assist and coach other team members to work with warehouse and vendor ordering process, including opening the backdoor for vendor deliveries.
• Register all related sales on assigned cash register, including records of scanning errors, price verifications, items not on file, price modifications, and voids.
• Assist manager or assistant store manager in reviewing order exceptions on order release day and in reverse logistics (e.g., returns, empty packages).
• Assist manager or assistant store manager in evaluating and developing displays, including promotional, seasonal, and sale merchandise. Complete resets and revisions.
• Maintain accurate inventory counts and on‑hand quantities for basic departments, stockroom, and overstock locations.
• Assist with ensuring the Outdate program is followed with team members.
• Perform basic department pricing and make daily price changes; ensure proper signage is displayed to support accurate pricing.
• Assist with bookkeeping activities, including cash report, cash counts, ledgers, and bill payment as necessary.
• Assist with exterior and interior maintenance by ensuring a clean, neat, orderly store condition and appearance. Request store or system repairs as required in the manager’s absence or as requested by manager.
• Assist with separating food items (e.g., raw foods from pre‑cooked) and product placement as specified by policies/procedures. For consumable items, assist in stock rotation using the first‑in, first‑out method.
• Have working knowledge of store systems and store equipment.
• Assist at the pharmacy out window as requested.
• Ensure compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
• Perform bag checks of team members before leaving the store.
• Comply with all company policies and procedures; maintain respectful relationships with coworkers.
• Complete special assignments and other tasks as assigned.

• Attend training and complete PPLs requested by Manager.

• Serve as a liaison between management and non‑management team members by communicating assigned tasks when store management is not present.
• Report disciplinary issues and customer complaints to management.

• One year of prior leadership, supervisory, or retail key holder experience.
• Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)

• Knowledge of store inventory control.
• Considering employment of qualified applicants with arrest and conviction records.
• Obtain and maintain valid PTCB certification or pharmacy license as required by state.

An Equal Opportunity Employer, including disability/veterans.

The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors.

This role will remain open until filled. To review benefits, please . If you are applying via a job board or cannot click the link, copy and paste the URL into your browser:

Seniority level:
Not Applicable

Employment type:

Full‑time

Job function:
Management and Manufacturing