Team Member, Retail

• Location 1400 Massachusetts Ave,Cambridge, MA, 02138,United States
• Base Pay $16.00 - $17.00 / Hour
• Job Category Retail
• Employee Type Full Time Non-Exempt

Lids Sports Group brings sports, fashion, culture, and collegiate pride together through licensed products and memorable retail experiences. LidsU extends that expertise into campus and university retail, pairing enterprise retail capabilities with locally relevant assortments, service, and community engagement.

This position supports The COOP retail experience serving the Harvard and MIT communities, including students, faculty, staff, alumni, members, visitors, and fans. Team members are expected to respect The COOP’s heritage and brand while helping create a consistent, modern, and locally relevant experience across its Harvard and MIT stores.

Support the Campus Store Manager in leading daily operations and delivering strong sales, service, people, merchandising, and inventory results. This role serves as Manager-on-Duty and may own one or more departments or operating functions based on store needs.

• Act as Manager-on-Duty and provide direction, coaching, and issue resolution when the Store Manager is unavailable.
• Assist with hiring, onboarding, scheduling, training, performance follow-up, and employee engagement.
• Assign daily work and ensure priorities are completed accurately and on time.

• Maintain a visible floor presence and provide informed service across the store’s product and service offerings.
• Help the team serve the distinct needs of the Harvard or MIT campus community connected to the assigned store.
• Support The COOP membership experience and school- or store-specific programs, discounts, tenders, and events.

• Support sales goals, labor management, cash controls, inventory accuracy, store technology, safety, and loss prevention.
• Own assigned departments or functions, including replenishment, merchandising, receiving, trade books, visual execution, or operations.
• Assist with peak-period planning for orientation, commencement, reunions, campus events, and seasonal demand.

• 3+ years of retail experience preferred; at least 1 year of supervisory experience preferred.
• Experience in collegiate, bookstore, specialty, or multi-category retail preferred.
• Strong customer service, communication, organization, and problem-solving skills.
• Ability to work independently and lead the store in the Store Manager’s absence.
• Flexible availability, including evenings, weekends, holidays, and peak academic periods.

• Ability to remain standing and move throughout the store for extended periods.
• Ability to frequently communicate with customers, team members, and business partners.
• Ability to operate point-of-sale, inventory, and other retail technology systems.
• Ability to occasionally lift and move merchandise and supplies up to 50 pounds and use ladders safely.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Employment Requirements

Employment Requirements Candidates must possess the experience, skills, physical abilities, and qualifications, with or without reasonable accommodation, to perform the essential duties of the role and must be able to meet all applicable employment standards. Being legally authorized to work in the United States is a pre-condition of employment for this position. Current or future employment-based visa sponsorship is not available for this role.

Equal Employment Opportunity We are an equal opportunity employer and all qualified…