Major Account Executive, Existing Accounts; DC Area)

Do you build customer relationships that last for years, and grow with every renewal?

Akamai supports the Department of Defense by securing digital properties and managing identity solutions for millions of users. Akamai seeks an executive to oversee customer renewals across the DoD Fourth Estate, Department of the Navy and Marine Corps.

Do you build customer relationships that last for years, and grow with every renewal?

Akamai supports the Department of Defense by securing digital properties and managing identity solutions for millions of users. Akamai seeks an executive to oversee customer renewals across the DoD Fourth Estate, Department of the Navy and Marine Corps.

This role involves managing Akamai's accounts, ensuring contract renewals, expanding service adoption, and introducing new solutions. Responsibilities include collaborating with account teams and serving as the main commercial contact for customers throughout contract life cycles.

• Managing renewals for existing customers while achieving retention and net revenue retention goals across specified agencies and military programs.
• Managing the renewal calendar by forecasting timelines, aligning with budgets, and collaborating with stakeholders to ensure uninterrupted service continuity.
• Expanding accounts by upselling, cross-selling, introducing new services, and identifying opportunities for the sales and capture team.
• Running regular quarterly business reviews with customers, tracking customer health and satisfaction, and acting early on usage, budget or risk.
• Collaborating with Technical Account Managers and Sales Engineers to maximize customer value and relaying feedback to Product Management.
• Fostering and sustaining trusted relationships with program managers, CIO staff, mission owners, contractors, and systems integrators.
• Maintaining accurate account plans, renewal forecasts and pipeline in Salesforce.

• Bring 7+ of enterprise technology sales or account management expertise, including 5+ managing DoD clients, with Navy or Marine Corps familiarity.
• Have a track record of high renewal rates and of growing existing accounts year over year against quota.
• Understand DoD contracting and budgeting, including period-of-performance renewals, option years, fiscal-year funding cycles, continuing resolutions and end-of-year spending.
• Have experience working through prime contractors, resellers and contract vehicles.
• Discuss DoD cybersecurity and modernization priorities, such as Zero Trust Strategy and ICAM, with technical and program audiences effectively.
• Hold an active U.S. Secret clearance (TS/SCI), or be able to obtain one.
• Bring a customer-first mindset, effective organization and the follow-through to manage many accounts and renewal dates at once.

At Akamai, we make life better for billions of people, trillions of times a day. Whether you're streaming live events, scrolling social media, watching your favorite series, or managing your savings, we're the engine behind the scenes. We provide the world's most distributed platform from Cloud to Edge to help the giants of the digital world work faster and stay more secure, making the internet a better experience for everyone.

Cloud and Edge: Running apps closer to users for instant performance.

Security
:
Neutralizing threats before they ever reach your data.

Content Delivery
:
Scaling the world's biggest moments without a glitch.

AI
:
Enabling our customers to build, secure, and scale AI apps on the world's most distributed cloud platform.

At Akamai, we don't just support the internet; we power and protect it, because behind every great digital experience is a massive hidden challenge. And we're the ones who solve it. When millions of people hit play or pay, Akamai ensures it just works.

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Akamai's Flex Base program is yet another way we show our commitment to providing employees with an exceptional workplace experience. It's not about telling employees where to work; it's about supporting employees to do their best work. We trust our incredible employees to work in ways that suit them best: at home, in an office, or a combination of both. Connect with us on social and see what life at Akamai is like!

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