Security and Safety - Bowery Presents MA | Sinclair, Royale, Roadrunner, Suffolk Downs

SECURITY STAFF
1. SECURITY OFFICER

SUMMARY

The Security Officer will maintain the safety of all employees, guests and clients at shows, events, festivals, tours, one‑offs and venues through constant patrol, observation and documentation. The position is the first point of contact for all security‑related issues and controls diffusion of incidents. The Security Officer also assists with customer service requests.

• Monitor assigned area of the venue on foot, observe, report and control ongoing activity, keeping track of unusual occurrences; assist with the ejection or control of unruly, disruptive or intoxicated guests.
• Monitor entry and access points, ensuring all guests and employees have appropriate access to each area.
• Escort artists, VIPs, guests and employees to protect from unwanted attention, disruption, incident or injury.
• Respond immediately to the fire control center to locate, acknowledge and silence alarms; check signal area, report and reset alarm; enact fire safety/evacuations when necessary.
• Respond, observe and document all medical situations and request EMT/medical personnel; assist with minor first aid and coordinate transportation for friends and family of affected individuals.
• Assist with all customer‑service needs before, during and after each show, including directions, instructions, information, escorts and medical assistance.
• Screen and confirm all employees, vendors, delivery personnel, guests and artists entering the venue to ensure appropriate access; review and verify documentation for validity.
• Log all activity, movement and repairs in the appropriate log, ensuring all incidents are accurately documented.

• High School Diploma or equivalency.
• 1–2 years of related work experience.
• Strong interpersonal, verbal and written communication skills.
• Expert organizational, leadership and time‑management skills.
• Ability to qualify for and obtain a security officer license.
• Ability to obtain and maintain a Guard Card.
• CPR and AED certification.
• Knowledge of rules and regulations with a good understanding of right and wrong.
• Must be able to stand for long periods of time.
• Must be able to work long hours, including nights, weekends and some holidays.
• Knowledge of the music industry and live events preferred.

SUMMARY

The Security Supervisor protects the safety and security of AEG Presents’ guests, employees, clients and assets. The role monitors and records activity on security cameras, ensures potential threats are diffused and safety is maintained for all parties at the event.

• Monitor and record activity on venue security cameras.
• Ensure all cameras are working properly and unobstructed.
• Monitor guests, visitors and workers to anticipate potential threats to AEG Presents property, employees, guests or clients.
• Maintain a daily activity log with information reported by security team members.
• Record equipment repairs, guest incidents and near‑miss situations.
• Actively patrol the building to ensure venue doors are secured and there are no pressing security issues.
• Prepare and maintain daily log sheets for team radios and key cards.
• Prepare non‑show deployment plans.
• Obtain pertinent information from the previous shift to anticipate current shift needs.
• Maintain the fire control system to ensure it is in proper working order.
• Activate the system during shows/events and deactivate when the venue is dark.
• Monitor housekeeping activity, unlock and open doors, and provide escorts for housekeeping when necessary.
• Issue daily credentials for employees, workers and visitors when necessary.
• Maintain a visitors log, ensuring guests sign in and out.
• Assist with group tours, delivery check‑in and delivery logging if required.
• Oversee and manage staff, including hiring, scheduling, time‑card management and terminations.

• High School Diploma or equivalency (Bachelor of Arts/Sciences Degree Preferred).
• 3–5 years of related work experience.
• Law enforcement or security experience.
• Strong interpersonal, verbal and written communication skills.
• Expert organizational, leadership and time‑management skills.
• Must be able to stand for long periods of…