Transitional Housing Coordinator - House

Transitional Housing Coordinator - Grow House

Cambridge, MA, USA

Bay Cove Human Services’ mission is to partner with people to overcome challenges and realize personal potential. Bay Cove pursues this mission by providing individualized and compassionate services to people facing the challenges associated with developmental disabilities, mental illness, substance use disorders, and homelessness at more than 175 program sites throughout Greater Boston and southeastern Massachusetts.

Supervisory Responsibilities:

• Recovery Coaches

Job Summary: The Transitional Housing Coordinator is the on‑site coordinator and intensive case manager for a small transitional recovery housing program for individuals in recovery. The Transitional Housing Coordinator contributes to Bay Cove’s mission by partnering with individuals to plan for, and prevent, recurrence, build recovery capital, develop independent living skills, find meaningful employment, and forge a path to permanent housing.

This is an exempt position.

Essential Functions of Position:

• Empower individuals transitioning from substance use treatment to stable, independent housing through the provision of intensive individualized case management, recovery support, and housing navigation.
• Conduct intake, assess needs, and develop, implement, and monitor individualized service and housing plans for each individual.
• Assist individuals in accessing entitlements/financial assistance, employment, healthcare, and other supportive services.
• Facilitate life skills, recovery, and housing readiness activities.
• Oversee daily operations, ensuring adherence to program policies, safety standards, and regulatory compliance, including coordinating with agency property and IT departments to address issues requiring repair.
• Maintain accurate and timely documentation of services and referrals in accordance with agency and funder requirements.
• Coordinate services with external service providers and other stakeholders.
• Collect and report grant data and identify opportunities for quality improvement to enhance outcomes.
• Provide training, coaching, supervision, performance appraisal, and professional development planning with supervises, including progressive discipline as needed.
• Promote a collaborative, trauma‑informed, and recovery‑oriented working and living environment.
• Provide crisis assessment, prevention, and needed intervention during scheduled hours and while on‑call on nights and weekends by providing on‑call coverage on a rotating basis.
• Complete other job related duties as assigned.

Requirements for the position:

• Bachelor’s degree in social work, psychology, counseling, human services, or a related field preferred.
• Minimum of 3 years’ experience in case management, housing services, or substance use recovery programs required.
• Experience working with individuals in recovery and understanding of harm reduction and trauma‑informed care principles.
• At least one year of supervisory or program coordination experience or experience training others is preferred.
• Demonstrated strong interpersonal, organizational, and communication skills.
• Ability to balance direct service with administrative duties.
• Proficiency in documentation and electronic health records/data collection systems required.
• Knowledge of housing resources, recovery supports, and community systems of care.
• Demonstrated commitment to a sustained effort to seek out, acknowledge, and respect the diverse voices of all stakeholders and to advance inclusivity through every function of the role and the agency as a whole.
• Bilingual candidates encouraged to apply, pay differential offered for candidates with fluency in certain essential languages – Bilingual Spanish/English preferred.

Personal Characteristics:

• Utilizes a flexible and responsible work style that meets evolving needs of the agency.
• Works with integrity and respects the dignity and value of all individuals.
• Exhibits mission through job knowledge, pride in work role, and advocacy.
• Promotes diversity and inclusion of all individuals.
• Works in a collaborative, compassionate manner with stakeholders/partners.

Bay Cove Human Services is an Equal Opportunity Employer and does not discriminate on the basis of race, ethnicity, religion, sex, gender identity or expression, national origin, sexual orientation, disability, age, veteran status, or any other groups as protected by Massachusetts or federal law. All qualified candidates, regardless of background, are encouraged to apply.

Bay Cove Human Services does not offer visa sponsor ships at this time and will require candidates to be authorized to work in the United States.