Career Advisor - BRCC

Department: Education, Training, and Youth Services

Location: Cambridge

Compensation: $52,088 / year

The Bridges Returning Citizens Center (BRCC) helps returning citizens develop the employment and communication skills and community connections they need to succeed outside of prison. The Career Advisor provides one‑on‑one coaching and employment case management to formerly incarcerated individuals attempting to advance their careers, and represents the program at recruitment events and workshops for area prisons, halfway houses, sober homes, and community partner locations.

• Explain to customers the procedures and processes for Career Center services, including career planning, job development, labor market information, training opportunities, partner services, and referrals.
• Provide services such as resume and cover letter review/development, job search strategies, labor market information, job referrals, and referrals to additional partner services.
• Develop a needs analysis and employment plan, including goal setting.
• Approach customers to understand their needs and elicit solutions and strategies.
• Gather information through interviewing and observing individuals.
• Provide feedback and an objective perspective as customers evaluate options or make career transitions.
• Support customers through transitions and facilitate decision making and goal setting, including referrals to partners, training, TRADE, Section 30, and ITA processes.
• Maintain knowledge of state‑of‑the‑art career assessments; administer and interpret them as appropriate.
• Research labor market issues and current workplace trends.
• Handle high‑stress situations while demonstrating sound decision‑making processes.
• Present a range of job search and career transition workshops.
• Inform customers of matters relevant to Career Center services; follow up on prior services; assess success; update information; and offer additional services.
• Input relevant customer data timely by following all MOSES entry policies and use MOSES reports appropriately.
• Maintain 30‑day contact with a large caseload of customers via telephone, email, and personal appointments.
• Establish and maintain an effective working relationship with Career Center partners.
• Perform other related duties as assigned from time to time.

• Minimum of a high school diploma or GED and at least three years of customer service or relevant experience.
• Associate’s or Bachelor’s degree in human services, public administration, business management, or related field preferred but not required.
• At least two years of experience working in a career center, providing services to businesses, or other related experience preferred but not required.
• Knowledge of WIOA, TRADE, RESEA, and other Career Center Programs’ regulations, guidelines, and administrative requirements preferred.
• Strong public speaking and presentation skills.
• Demonstrated ability to work sensitively with people from diverse backgrounds.
• Bilingual skills in Spanish are required.

Expected Salary: $52,088.40 USD.

• Make a Difference:
  Every day, your work directly impacts the lives of thousands in the Greater Boston community, empowering them and making lasting change.
• Inclusive Environment: ABCD values workforce diversity, fostering an inclusive culture that respects individuality and promotes collaboration.
• Continuous Learning:
  We offer numerous training and development opportunities to keep staff at the forefront of community action methodologies.
• Comprehensive Benefits: ABCD provides a competitive benefits package, including health coverage and retirement plans.
• A Legacy of Impact:
  Join an organization with a half‑century legacy, championing the rights and needs of the community’s most vulnerable.
• Teamwork & Camaraderie:
  Be part of a passionate team committed to combating poverty and ensuring every individual can reach their full potential.