Case Manager, Level 1; Search

The Housing Search Case Manager provides intake, assessment, service planning, and ongoing case management services to individuals and families with complex needs. The Housing Search Case Manager will offer individualized comprehensive housing search and case management support to individuals and families. Clients may include individuals experiencing homelessness or housing instability, families with young children, elderly or disabled residents, immigrants and non-English-speaking community members, individuals involved with the justice system.

The Housing Search Case Manager reports to the Housing Services Center Director and connects clients to appropriate resources, develops individualized service plans, and works collaboratively with community partners to promote client stability and well-being.

• The essential functions or duties listed below are intended only as illustrations of the various type of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.
• Conduct intake, screening, and needs assessment for new clients; gather relevant background information, assess presenting concerns and eligibility, and enroll clients into appropriate programs and tracking systems (e.g., HMIS, case management databases).
• Develop and implement individualized service plans in partnership with clients, identifying goals, strategies, timelines, and measurable outcomes tailored to client needs and program requirements (e.g., housing stability plans, family support plans, employment plans, or permanent supportive housing agreements).
• Connect clients to appropriate community resources and services by making referrals, providing warm handoffs, and coordinating with partner agencies across social service, healthcare, legal, housing, employment, education, and financial assistance systems.
• Assist clients in accessing and applying for public benefits, financial assistance programs, and other supports (e.g., SNAP, Mass Health, Social Security, rental assistance, fuel assistance, utility programs, and housing vouchers).
• Conduct outreach to individuals and communities in need of services, including home visits, community site visits, and attendance at community events, partner meetings, and collaborative forums.
• Provide ongoing case management and follow-up support to assigned caseload, monitoring client progress, addressing emerging barriers, adjusting service plans as needed, and coordinating multi-agency support for clients with complex needs.
• Maintain accurate and timely client records, case notes, service plans, and program documentation in applicable data systems; collect, track, and report client and program data for grant reporting, departmental initiatives, and interagency collaborations.
• Work cooperatively with community partners, service providers, and other stakeholders on behalf of clients; participate in case conferences, multi-disciplinary team meetings, community advisory groups, and interagency collaborations.
• Participate in team meetings, staff trainings, professional development opportunities, and special projects as assigned; contribute to continuous improvement of program services and practices.
• May provide functional guidance or task-level support to interns, volunteers, or Ameri Corps members as assigned.
• Perform related duties as required.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Professional experience providing housing search and navigation preferred.
• Bachelor's degree in social work, psychology, counseling, public health, or a closely related human services field required; master's degree preferred.
• Three (3) years of experience in human services, case management, social services, direct service, or a closely related field; experience working with vulnerable or underserved populations in a municipal, nonprofit, or community-based setting preferred. including experience serving individuals and families experiencing homelessness or at risk of homelessness in culturally and linguistically diverse communities and settings, with a demonstrated commitment to addressing social inequities.
• Certifications in trauma-informed care, motivational interviewing, mental health first aid, or related areas are a plus.
• An equivalent combination of education,…