Eligibility Worker

Eligibility Worker

Department:
Health and Human Services

Job Type: Full-time, 40 hours per week

Work Schedule:

Regular work hours are Monday through Friday, 8:00 a.m. to 4:30 p.m.

Work Setting:
On site and requires regular, in-person attendance

FLSA Status:
Non-Exempt

Union:
Teamsters Local 320 Family Services Union

• Expected 2026 Hiring Range: $27.02 - $28.81 per hour ($56,201.60 - $59,924.80 annually), depending on qualifications, relevant experience, and internal equity.
• Full Range: $27.02 – $34.91 per hour ($56,201.60 – $72,612.80 annually), with the potential for additional longevity-based pay.

Applicants must fully complete the Work Experience and Education sections of the online application. A resume is required for all positions. Incomplete applications may not be considered.

• Posted:
  Thursday, December 11, 2025
• Final date to receive applications:
  Monday, December 29, 2025, at 4:00 p.m.
• Equal Opportunity: AA/EEO

After the posting closes, Human Resources will review all applications. If your qualifications align with the requirements, you will be contacted via email with details regarding the next steps in the selection process.

Please note:

Emails from Isanti County Human Resources may occasionally be directed to your junk or spam folder. Be sure to check these folders regularly to avoid missing important updates regarding your application.

Performs work interviewing applicants to determine initial and ongoing eligibility for federal and state public assistance programs for county residents, assisting clients with inquiries and explaining application procedures, maintaining and updating accounts and computer systems, completing reports, and related work as apparent or assigned. Work is performed under the supervision of the Financial Assistance Supervisor.

• Assists the general public by phone, email, and in person; answers questions and provides information; directs inquiries to the appropriate resource as needed; explains application procedures to individuals or groups;
• Interviews and determines eligibility of clients for income maintenance programs, emergency assistance, SNAP, all cash programs, medical assistance, child care assistance, long term care, IV-E and adoption assistance, group residential housing, and County burials.
• Obtains verifications and reviews various computer information systems; maintains and updates ongoing eligibility and correct benefit amounts in client accounts.
• Completes and submits fraud referrals to the Welfare Fraud Investigator; determines over payments; maintain up-to-date knowledge of federal and state regulations by researching related manuals and documents.
• Performs other related duties as assigned.

• High School diploma or GED and moderate experience assisting the general public with the application and eligibility process of assistance programs, explaining programs and forms, providing administrative support, or equivalent combination of education and experience.

• None.

• Knowledge of basic mathematics and office procedures and practices.
• Knowledge of workplace diversity human behavior.
• Knowledge of Federal and State policies and procedures relating to appropriate social services activities.
• Knowledge of interviewing techniques.
• Knowledge and implementation of agency programs, operations, policies and procedures and available community resources (i.e.: MAXIS, MMIS, MEC2, PRISM, ISDS, SIR, SMI).
• Knowledge of federal and state regulation using the Combined Manual.
• Knowledge of the laws and rules pertaining to data privacy and its implications.
• Knowledge of all cash, SNAP, Medical Assistance, Child Care Assistance, Housing Support, Emergency Assistance, IV-E and Adoption Assistance programs, and related documents.
• Skill and familiarity with computers.
• Ability to prioritize, organize and coordinate job activities with deadlines.
• Ability to work independently.
• Ability to accept and profit by supervision.
• Ability to comprehend and follow oral and written instructions.
• Ability to communicate clearly and effectively, both orally and in writing.
• Ability to easily adapt to continuous changes in policy and procedures.
• Ability to manage, calculate, and distribute Emergency Assistance Funds.
• Ability to adapt to continuous, stressful and massive changes in the federal and state programs administered by department.
• Ability to prepare and gather proper information and documents for fraud referrals and appeal hearings.
• Ability to decelerate aggressive and potentially aggressive clientele.
• Ability to be aware of other clients and co-workers safety while working with volatile clients.
• Ability to make decisions while remaining objective.
• Ability to navigate through MAXIS, MMIS, PRISM, METS, and MEC2 while processing detailed information accurately and rapidly.
• Ability to establish and maintain accurate and systematic…