Infrastructure Specialist Associate; PN

What will you do?

• At DODD’S assigned Developmental Centers and/or offices, answers questions from end users, offers technical solutions and assistance to meet business needs of customers and presents informal mentorship opportunities to peers and/or lower-level staff via conversation, observation, or technical documentation
• Offers assistance with producing various reports for the center
• Receives training on and assists higher-level specialists to become proficient in installation, maintenance, configuration, upgrading, and/or administration of hardware and software tools in a single technology domain
• Develops and maintains documentation
• Learns and acquires customer support skills via training and assisting higher level specialists to become proficient and be able to provide Tier II – III customer support
• Assists higher-level specialists, diagnoses, analyzes and resolves issues for customer(s) in assigned technology domain
• Grants access, maintains user accounts, troubleshoots problems, and upgrades software
• Provides input and suggestions to supervisor/management relative to scope of duties
• Stays up-to-date regarding current and new technologies, standards, and techniques
• Receives training and learns system security skills to promote system security and awareness by adhering to the Agency’s and/or State’s IT security policy(s) and standards
• Assists in conducting performance tuning for hardware and software
• Receives training on vendor-supplied 3rd party utilities for monitoring to become proficient in independent utilization of monitoring utilities
• Interfaces with other platforms from a hardware and/or software perspective (e.g., video conference equipment)
• Changes telephone system (moves/adds/changes) updates speed dial, assists to pull reports
• Supports DC payroll department with Kronos time clock hardware configuration
• Configures wireless devices to connect and operate on the network (e.g., laptops, smart phones, etc.)

To request a reasonable accommodation due to disability, please contact our ADA Coordinator by email at EEO-Diversity Affairso.gov.

18 months combined work experience &/or training in any combination of the following: installing, monitoring/maintaining, configuring, upgrading, &/or administering/operating a single technology domain.

OR Successful completion of IT Apprenticeship program at designated agency.

OR Completion of associate core program in computer science or information systems.

Note:

the official position description on file with the designated agency is to reflect, in the minimum acceptable characteristics, the required technology related experience. Only those applicants possessing the required technology related experience listed in the position description are to be considered for any vacancies posted. The vacancy/job posting should also only list the required technology related experience commensurate with the position in question.

Information Technology