Retail Sales Associate

Overview

Retail Sales Associate - 3165 role at First Cash
. Pay rate: $11.00 to $14.00 per hour
. Eligible for a commission structure based on transactions processed.

We are seeking entry‑level, full‑time sales associates in our pawn store locations nationwide. The Pawnbroker / Retail Sales Associate partners with the entire staff of the store to ensure customer service on both the lending and retail sides of the business. A Pawnbroker / Retail Sales Associate greets, engages, and interacts with customers in a positive and professional manner to process sales, loans, and other transactions.

The associates will work with a wide variety of jewelry and general merchandise, including tools, electronics, firearms (in FFL locations) and much more. The Full‑Time Pawnbroker / Retail Sales Associate position offers an hourly wage, PLUS employees earn commission based on productivity.

• Greets and interacts with all customers to develop a rapport to better provide and recommend appropriate financial solutions.
• Performs non‑management open/close procedures.
• Keeps the sales floor clean, stocked, and maintains the display of merchandise.
• Performs sales and loan transactions in accordance with established policies, procedures, practices, and regulatory requirements.
• Handles all cash and negotiable items in accordance with established policies, procedures, practices, and regulatory requirements.
• Answers incoming calls per company standards.
• Effectively communicates to customers the legal aspects of the pawn and buy transactions.
• Communicates effectively with coworkers and managers, displaying respect and using effective communication tools.
• Partners with all employees to create a positive and memorable customer experience.
• Successfully completes the assigned training.
• Other related duties, as assigned.

• Must be willing and able to lift/carry up to 50 pounds.
• Must be willing and able to perform duties and tasks for extended periods of time, including standing, walking, climbing, pushing, pulling, etc., in accordance with applicable laws.
• Ability to work with firearms and to become firearms certified (where applicable).
• Minimum Age: 18 years old.
• High School Diploma, GED, or equivalent experience.
• Strong desire to work, serve customers, work with people, and be team‑oriented.
• Ability to multi‑task in a fast‑paced environment.
• Ability to perform basic math calculations proficiently.
• Cash handling experience is preferred.
• Should be able to work in multiple locations, as business needs dictate.
• Must have the ability to work a flexible retail schedule based on business needs, including weekends and holidays.
• Computer literate and able to operate POS systems and common office machines.

• Comprehensive medical, dental, vision, life, supplemental, and other voluntary options (eligibility required).
• Standard store hours: most stores open 9:00 AM to 6:00 PM; many stores closed on Sundays.
• Earned Wage Access program available from day 2 of employment (up to 50% of earned wages, up to seven times per payroll cycle).
• Ability to earn unlimited commission above hourly base rate.
• Vacation: 1 week after 6 months; 2 weeks after 1 year; 2 weeks on each anniversary thereafter; additional adjustments per state/local requirements; 120 hours after 5 years.
• Sick/Personal time: 8 hours after 6 months; 16 hours each anniversary thereafter (years 2‑5); 24 hours after 5 years.
• Employee discounts from day one.
• Tuition reimbursement up to $2,000 per semester for full‑time employees who meet program requirements.
• Access to over 10,000 discounts via First Cash Perks.
• Auto‑enrollment in the First Cash 401(k) program after six months of employment.
• Access to First Cash Pet Insurance.

The employee commission incentive plan is proprietary to First Cash. Pawnbrokers have the potential to earn 2‑8% commission, based on gross profit from personal performance. More details are provided during the interview process.

First Cash Holdings, Inc. is an Equal Opportunity Employer. The company provides equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity, genetic information, marital status, veteran status, or any other characteristic protected by law. Reasonable accommodations are provided where required. The company may require employees to agree to arbitration for disputes.