Receptionist, Administrative​/Clerical

SMT is a leading full-service distribution company specializing in machinery and trucks. Our focus is on providing equipment for the construction, material handling, recycling, and transport industry. Launched in 2010, we have already obtained a significant heritage that dates back to 1946. Our mix of agility and international experience gives us the advantage of a synergetic environment. We are active in large parts of Africa, Belgium & Luxembourg, Great Britain, the Netherlands, and in US.

Job Title: Receptionist

Location: Duxford, Cambridgeshire

Contract: Zero Hours, Casual

Hours: Ad-hoc holiday and sickness cover

We're looking for a professional and approachable Receptionist to join our Duxford Head Office team on a zero-hours basis. As the face of SMT GB, you'll be the first point of contact for visitors, customers, contractors and employees, providing a welcoming and efficient reception service while supporting the smooth day-to-day running of our head office.

This is a varied role that would suit someone who enjoys working with people, can multitask effectively and takes pride in delivering excellent customer service.

• Welcoming visitors, customers and contractors and ensuring sign-in procedures are completed correctly.
• Managing incoming calls and directing enquiries to the appropriate departments.
• Monitoring and responding to the reception email inbox.
• Processing incoming and outgoing mail, including preparing post for Royal Mail collection.
• Maintaining stationery supplies and placing orders within budget guidelines.
• Supporting colleagues and managers with office equipment requests.
• Coordinating employee rental vehicle bookings.
• Assisting with the scheduling of employee health checks and other appointments.
• Providing overflow telephone support for busy departments.
• Managing call-back requests and communicating them to the relevant teams.
• Supporting meeting arrangements, including room bookings, refreshments and deliveries.
• Arranging taxi bookings for visitors and employees as required.
• Completing shift handovers and communicating outstanding actions.
• Securing the reception area at the end of shift.
• Providing general administrative support across the business.

You'… (original text: "You'll be a confident and professional individual who enjoys providing excellent customer service and creating a positive first impression. With strong communication and organisational skills, you'll be comfortable managing a variety of administrative tasks while maintaining a welcoming and efficient reception service. You'll be proactive, dependable and able to adapt to changing priorities in a busy office environment.")

• Previous experience in a receptionist, front-of-house, administration or customer service role.
• Excellent communication and interpersonal skills.
• A professional, friendly and customer-focused approach.
• Strong organisational skills with excellent attention to detail.
• The ability to manage multiple priorities in a busy office environment.
• Good IT skills, including Microsoft Office applications.
• A reliable, flexible and proactive attitude.

• Experience working within a busy office environment.
• Experience handling high volumes of telephone calls.
• Knowledge of visitor management systems.

At SMT GB, we're committed to supporting our people and helping them succeed. In return for your contribution, you'll receive:

• Competitive hourly rate.
• Flexible working arrangements.
• Employee Assistance Programme (EAP).
• Training and development opportunities.
• Friendly and supportive team environment.

We are reviewing applications as they are received and may close this vacancy early if we receive a high volume of suitable applications.

Please note…