Client Services Co-Ordinator​/Receptionist

Location: Cambridgeshire

Job Title: Client Services Coordinator

Salary: £29,500 pa

Location: North Cambridge

Term: Permanent

An exciting opportunity has arisen for a Client Co-ordinator/Receptionist to join a dynamic and forward-thinking company based in North Cambridge. This is a varied, customer-facing role combining reception, client services, events, sales support and administration.

The role would be particularly well suited to someone with a background in hotel reception, front of house or a similar client-facing environment, who is used to delivering excellent service, managing bookings and dealing confidently with a wide variety of client requests.

Key Responsibilities for the Client Co-ordinator/Receptionist role:

• Provide a warm, professional welcome to clients and visitors and ensure an excellent first impression.
• Act as a key point of contact for clients, responding to queries and resolving day-to-day issues.
• Handle initial sales enquiries, arrange and conduct viewings and identify opportunities to generate additional revenue.
• Coordinate meeting room bookings, set-ups and invoicing, ensuring rooms and reception areas are always presented to a high standard.
• Work with external event organisers to coordinate bookings and ensure events run successfully.
• Act as the on-site representative during corporate evening events, dealing confidently with any issues that may arise.
• Assist with general centre administration, including CRM updates, client records, invoicing, post, access cards and stock management.
• Support the Centre Manager and provide cover during periods of holiday or sickness.
• Help create a welcoming community within the centre by supporting client activities and events.
• Maintain high standards of customer service, organisation and compliance with company procedures.

Ideal Candidate for the Client Co-ordinator/Receptionist role:

• Previous experience within hotel reception, front of house or reception would be ideal.
• Excellent customer service skills with a friendly, confident and professional approach.
• Strong organisational and administrative skills with the ability to manage several priorities at once.
• Comfortable handling bookings, enquiries and client requests.
• Able to deal calmly and professionally with complaints or issues as they arise.
• Confident working independently, using initiative and taking responsibility when required.
• Flexible and adaptable with the ability to work well under pressure.
• Comfortable with the sales element of the role, including responding to enquiries and conducting viewings.
• Good IT skills, including Microsoft Office.
• Experience of sales, marketing, events, conferencing or a business centre environment would be advantageous.
• A genuine interest in technology would be beneficial as this is a tech-focused workplace.

Package for the Client Co-ordinator/Receptionist role:

• Basic salary of £29,500 pa
• Standard hours: 8.30am - 5.00pm
• One evening per week until approximately 9pm when corporate events are taking place
• Overtime paid for additional evening hours
• 25 days' holiday + bank holidays + additional days at Christmas
• Great benefits package
• Pension
• Healthcare plan

If you have a background in hotel reception, hospitality, front of house or client services and are looking for a varied role where you can build strong relationships and take real responsibility for the client experience, apply online today!