Account Manager
Job in
Bar Hill, Cambridge, Cambridgeshire, CB238, England, UK
Listed on 2026-06-03
Listing for:
Recruit Mint Ltd
Full Time
position Listed on 2026-06-03
Job specializations:
-
Business
Client Relationship Manager, Customer Success Mgr./ CSM
Job Description & How to Apply Below
Job Title:
Account Manager
- Location:
Bar Hill - Salary: 27-28K per annum
- Hours: (Apply online only) Mon-Thurs (Apply online only) Friday
Key Responsibilities
- Build and maintain strong relationships with customers via email and internal systems
- Manage end-to-end order processing, including amendments, rescheduling, returns, and repairs
- Respond to customer enquiries and provide timely updates on order status
- Liaise with internal departments such as Production and Purchasing to ensure on-time delivery
- Monitor and update order schedules, escalating any issues where necessary
- Maintain accurate records across systems (pricing, quotations, customer data, BOMs, and drawings)
- Prepare and update customer quotations and support RFQs
- Raise credit and debit notes where required
- Review and manage the customer order book, ensuring all changes are communicated effectively
- Support stock takes, audits, and sales forecasting activities
- Attend production meetings and contribute to operational planning
- Identify potential issues and propose solutions to improve customer satisfaction and efficiency
- Previous experience in a customer service or sales support role
- Strong organisational skills with excellent attention to detail
- Confident communicator with the ability to build relationships
- Proactive, self-motivated, and solution-focused
- Strong IT skills, particularly Microsoft Excel
- Ability to work independently and as part of a team in a fast-paced environment
- Experience with ERP/CRM systems (e.g. SAP) desirable
- Understanding of technical drawings and manufacturing processes desirable
- 25 days annual leave plus bank holidays (increasing with service)
- Early finish on Fridays
- Private healthcare and dental cover
- Life assurance and income protection
- Employee assistance programme
- Bonus and salary progression schemes
- Employee discount platform
- Enhanced family leave
- Company events
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