Business Support Manager

The Opportunity

We are looking for a highly organised, proactive and detail-focused Business Support Manager to strengthen operational effectiveness across our Cambridge site.

As the central point of coordination for the onsite management team, you will lead operational support and projects to ensure flawless delivery, excellent communication flow, and precise and consistent delivery of business administration.

• Acting as the central coordination point and owner of administrative excellence across the team and for the customer
• Driving best practice standards while building strong, positive relationships with all stakeholders
• Leading on meeting management, communications, documentation, and day‑to‑day operations
• Delivering a first‑class onboarding experience and supporting key people processes
• Continuously improving systems, workflows, and tools to enhance efficiency and productivity
• Identifying, proposing, and leading cross‑functional projects with structure, clarity, and strong follow‑through
• Representing the team with professionalism, credibility, and a solutions‑focused mindset

• A highly proactive approach, with the ability to anticipate needs and take ownership
• Strong capability to manage multiple priorities, particularly in a fast‑changing environment
• Exceptional organisation, attention to detail, and prioritisation skills, even under pressure
• Proven experience delivering high‑quality meeting management and action tracking
• Advanced MS Office skills, with confidence using AI and modern digital administrative tools
• Leadership capability or experience, with the ability to support and develop junior talent (e.g. apprentices)

This is a fantastic opportunity to play a highly visible role, make a tangible impact, and bring fresh energy to how we support our leadership team. You’ll be instrumental in shaping and elevating business support, driving efficiency, and enabling success across the organisation.

• 25 days annual leave, plus an additional day off for your birthday
• Competitive pension scheme
• Private healthcare
• Ongoing training and development opportunities

We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.