Admin Officer

Job Title: Income and Administration Officer
Contract Type: Permanent
Salary: £28,031.56 per annum
Working Hours: Full Time – 37.5 Hours
Working Pattern: Monday to Friday - 8am to 4pm / 9am to 5pm / with flexibility between 7am - 7pm
Location: Cambridge, Cambridge
Bedford, Bedfordshire
Ipswich, Suffolk
Watford, Hertfordshire

Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsor ships whether on behalf of existing colleagues or candidates.

You would make a real difference by helping people sustain their tenancies and manage their rent accounts. At Riverside, we’re looking for an Income and Administration Officer to play a vital role in helping customers maintain successful tenancies while maximising rental income across our services. This is a rewarding role for someone with experience in rent collection, arrears management, debt recovery, income management or housing-related customer services who enjoys building positive relationships, having supportive but sometimes challenging conversations, and achieving successful outcomes.

If you're motivated by helping customers, find sustainable solutions while ensuring income is collected effectively, we'd love to hear from you.

We're keen to hear from candidates who have experience in:

• Rent collection, arrears management, debt recovery or income management.
• Housing, social housing, local authority or customer account management environments.
• Managing sensitive customer conversations and negotiating positive outcomes.
• Working towards performance targets and achieving results.
• Handling customer accounts, payment plans or debt recovery processes.
• Maintaining accurate records and working with digital systems.

At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

• Competitive pay & generous pension
• 25 days holidays plus bank holidays
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability.

If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

The primary focus of this role is managing rent and service charge accounts, supporting customers to meet their payment responsibilities and taking proactive action to minimise arrears. In this role you will:

• Manage rent and service charge accounts across a portfolio of properties.
• Work directly with customers to agree realistic repayment arrangements, including home and scheme visits as required.
• Monitor arrears and take timely action to recover outstanding…