Process Capability Lead; FTC)

Cambridge or London, hybrid

Full time

We are seeking an experienced project manager with knowledge of process documentation to support the demand management governance around our continuous process improvement (CPI) activities and manage other projects across Finance Operations. The project manager will play a key role in helping to ensure all CPI opportunities are properly assessed; prioritised; managed through solutioning; and then delivered successfully per the agreed deployment plan.

Responsibility will be across all key pillars of improvement, including people, data, process, and technology. Subject to bandwidth, this role will also manage other prioritised projects requiring cross-team support.

• Project Management:
  Ensure the CPI activities and assigned projects have clear requirements, defined scope, resources, budget (where required) and a detailed plan to deliver to the in alignment with the Finance Operations strategic goals and prioritises.
• Project Governance:
  Support the management of the CPI governance to monitor project progress, mitigate risks, resolve issues, and make timely decisions. Ensuring roles and responsibilities, decision-making processes, and escalation paths are adhered to.
• Stakeholder Management:
  Engage and collaborate with stakeholders at various levels, including senior leadership, function heads, and cross-functional teams. Build strong relationships and establish effective communication channels. Understand stakeholder needs, expectations, and concerns. Ensure stakeholder engagement and alignment.
• Process Improvement:
  Supporting the Process Owners and Process Analysts, to properly evaluate all new requests for change and effectively communicate and engage with the originator and other interested parties. Working with Process Improvement team to ensure MS Planners and the PI Log are regularly maintained and can be communicated as required to all stakeholders. All items have a clear audit trail and sign off process to confirm outcomes have been agreed and achieved.
• Project Delivery:
  Working with the solution delivery teams to ensure the execution and delivery of all CPI activities and assigned projects to agreed deadlines. Ensuring that we have appropriate deployment plans (MS Projects), change impact assessments, training needs, Communications and process documentation updated accordingly.
• Change Management:
  Support the change management strategies defined to drive adoption and ensure smooth transitions during CPI implementation.
• KIPs (Key Performance Indicators):
  Managing the monthly collection of data from Process Leads for KIPs, updating the SharePoint data, analyse the output, manage the summaries with the process leads and publish.

• Essential:
  Project management methods, tools and implementation.
• Analytical and problem-solving abilities.
• Communication and interpersonal skills.
• Knowledge of continuous improvement methodologies.
• Additional MS Office applications - MS Project Online and MS Planner.
• Highly Desirable:
  Knowledge of end-to-end Finance Processes and KPIs.
• Experience in MS Office applications - SharePoint, Power Automate and Power BI.
• Knowledge of Process Documentation - SOPs (Standard Operating Procedures)

• Process Owners
• Process Improvement Subject Matter Exerts
• Shared Services Centre Regional Leads and Team Leads
• ERP Operations Team
• Finance Transformation Team

• Flexible benefits fund, emergency leave days, adoption leave, 28 days annual leave (plus bank holidays), pension, life cover, private medical insurance, parental leave, education assistance program.

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