Operations Manager

• Field-based across the South and South Coast
• Genuine ownership of 6–7 sites, alongside a national remit for food development
• Direct line to the Operations Director, and one of just three senior operations hires helping shape the next chapter of the business
• Real variety, hands-on site leadership one day, bringing a national menu roll-out to life the next
• A collaborative senior team around you!

A fast-growing, multi-site leisure and entertainment business putting experience at the heart of its brand. People-led, high-energy and built around hospitality, entertainment and social experiences, the business brings it all together under one roof. With significant investment secured and ambitious expansion plans ahead, it’s entering a major phase of transformation, and this role will play a key part in making that happen.

• Lead operations across 6–7 sites, working closely with GMs to drive standards, performance and consistency across the estate.
• Build strong relationships with established GMs, earning trust, understanding each site and knowing when to challenge, support or step in.
• Own food development nationally, taking new menus and dishes from idea through to launch, coordinating kitchen teams, GMs, central team communications and timelines to make it happen properly.
• Turn data into action, building a clear view of food, drink and concessions performance and identifying opportunities to improve spend, cost of sales and margin.
• Partner closely with the Operations Manager – North, sharing insight, solving problems together and creating a consistent approach across the wider business.
• Bring structure and pace to implementation, helping turn new ideas, processes and initiatives into something that works operationally across the estate.
• Become a key part of the next stage, bringing fresh thinking, commercial awareness and strong operational leadership as the business continues to evolve.
• Get under the skin of the operation quickly, with two different site models to learn. The first 3–6 months will be fast-paced, varied and hands-on.

• A structured, organised, gets-things-done operator who brings process, pace and precision.
• Someone people-first, who builds trust before challenging and knows how to bring people with them.
• A fast learner who can quickly build credibility and get under the skin of the operation.
• Someone commercially curious, who naturally looks beyond day-to-day operations to understand performance, margin and opportunity.
• Comfortable working across multiple priorities, with the ownership and autonomy to make things happen.

Shaping hospitality leadership through expert and honest conversation.