Banking & Financial Services

Location: On site / Sawston, Cambridge CB22, UK
job type: Permanent / Full-time
Sector and subsector: Banking & Financial Services | Banking
Annual Fixed Salary:£ 23751.00

Working Pattern:
Monday, Wednesday & Friday in Sawston. Tuesday and Thursday in Cambourne.

Are you passionate about giving excellent customer service?

We are looking for someone to join our branch network.

We are looking for an enthusiastic, motivated individual who will work hard to build excellent relationships with our customers. You will take pride in giving that personal touch which leads to great customer outcomes. You’ll also enjoy learning about our products and services so you can recommend these to our customers.

Clickhere to view job description to found out more about the role and submit your application today!

Clickhere to view The Society Benefits.

Salary and working hours

Basic salary £23,751.00

FTEworking Monday to Friday (36.25 hours per week)

Plus, you’re required to work a minimum of 26 Saturdays per year, which is paid at an enhanced rate. This means that you can increase your basic annual pay by £1,986.14.

Your career development is important to us so another great incentive we have is a dedicated training plan to develop your knowledge and skills. As you progress through these training accreditation levels you have the potential to increase your basic salary up to £27,000.

Some of the things you’ll be doing day-to-day (depending on location)

• Welcoming customers into the branch
• Handling cash and dealing with customers account’s queries accurately
• Listening to and understanding our customer’s needs in order to provide the correct service
• Through training and development, you’ll have in-depth knowledge of our products and services and be able to talk our customers through the finer detail
• Receiving and making calls to our customers, completing account transactions
• Responding to emails, Live Chat, secure messaging and postal queries from customers.
• Listening to and understanding our customer’s needs in order to provide the correct service
• Be accountable for following the compliance regulations that keep our business and customers safe
• Working in a small team in one of our High Street Branches or Customer Contact Centre but be part of a wider team working across The Cambridge

You will be someone that

• Has a minimum of 4 GCSE’s including English and Maths at grade A*-C/4-9 or equivalent
• Enjoys working in a dynamic team and can be flexible
• Learns quickly through on-the-job training
• Is confident and has an optimistic outlook
• Has a passion for providing excellent customer service
• Has a can-do attitude and a keen eye for detail

The Cambridge will reward you with

• Sharing in Success bonus (discretionary)
• Annual holiday – 23 days plus Bank holidays. Plus a day for your birthday, a Christmas shopping day and your work anniversary. You will also have the option on an annual basis to purchase an additional 5 days holiday
• Vitality private health care, which includes discounts for cinema tickets, Café Nero, and other lifestyle products
• Medicash cashback for an array of services including Dental, Prescriptions, Therapies and more
• Beneficial staff mortgage rate
• Group pension scheme – where you pay in 4%, following probation, we pay in 12%
• Support for learning and personal development within your role
• Opportunities to progress your career in general

Come and join a thriving independent mutual, where your contribution will help our customers.

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CV file

Do you have the right to work in the UK?

Which of the following applies to you?

Have you ever experienced financial difficulty that resulted in a voluntary agreement, CCJ or bankruptcy?

Do you have any close personal relationships (e.g. family or partners) working in the company?

What are your salary aspirations?

Do you have experience working in a regulated environment?

Do you have experience working in the financial service sector?

What attracted you to this role and The Cambridge?

Courage, Integrity, Community, Expertise and Relevance are The Society's core values. Which two core values best describe you and why?

Are you currently employed by The Cambridge?

How did you hear about this job?

Have you been referred to this job by a current Cambridge Building Society employee? No Yes