Night Receptionist Hyatt Centric

Overview

We are looking for a Night Host / Receptionist to join Hyatt Centric, Cambridge. The role focuses on delivering a personalised guest experience from entrance to exit, using our systems and technology, and supporting guests with enquiries on the phone, by email and in person.

• Create memorable experiences for guests by sharing local attractions and recommendations.
• Act as the first point of contact, welcoming guests and facilitating smooth check‑in and check‑out processes.
• Serve as the friendly face and go‑to person for guests, contractors and visitors.
• Manage reservations and queries online, via email, on the phone and in person with a can‑do attitude.
• Handle out‑of‑hours guest queries for other Edyn properties.

• Bonus scheme
• Paid holidays (with the option to purchase additional days)
• Well‑being benefits (Cash Plan, Life Assurance, Long Term Income Protection, Employee Assistance Programme)
• Free nights in our properties
• Awards recognition schemes
• Company sick pay
• Pension (tax‑efficient)
• Benefits tailored to your individual needs.

The position offers flexible working, including flexible location, days (including weekends and bank holidays) and hours. The role may involve ad‑hoc or permanent flexibility. The hotel is located in the brand‑new, sustainable district of Eddington, just north‑west of the city centre.

• Courage to question, evolve and be human.
• Curiosity to seek out innovation, change and creativity.
• Confidence to challenge convention and look for better ways.
• Accountability and the desire to empower those around you.
• Freedom to be yourself at work, just as much as at play.
• Acceptance that perfection doesn’t exist and no one has a monopoly on good ideas.
• Recognition of humanity in yourself and others to learn fast, evolve and grow.