Customer Service Administrator

Location: Bar Hill

Customer Service Administrator
Bar Hill, Cambridge
Customer Services
Full time
Permanent

Our client is a well-established and growing organisation based in Bar Hill, Cambridge, and they are currently seeking a Customer Service Administrator to join their busy and friendly operations team.
This is an excellent opportunity to become part of a collaborative, fast-paced environment where you will play a key role in delivering exceptional customer service and supporting the efficient management of customer and supplier orders across the business.

The successful candidate will thrive in a busy, detail-oriented role and enjoy working as part of a supportive team. You will be highly organised, reliable, and committed to delivering a high standard of accuracy and customer service in everything you do.

This is a fully office-based position, offering free on-site parking and the opportunity to join a successful and growing company where your contribution will be valued.

Working as part of a small, supportive team, you will be responsible for:

Processing customer sales orders accurately and efficiently using internal systems
Responding to customer enquiries relating to orders, deliveries, and order status
Raising and processing purchase orders with suppliers
Monitoring deliveries and proactively managing delays or back orders
Producing order acknowledgements, delivery documentation, and invoices
Booking in stock and allocating goods to customer orders
Liaising with customers, suppliers, and internal teams to resolve queries
Providing general administrative support and handling incoming calls
Key skills and experience include:

Previous experience in a customer service, administration, or order processing role
Strong attention to detail with the ability to handle high volumes of work
Excellent written and verbal communication skills
Strong organisational and time management skills
Ability to prioritise workload in a fast-paced environment
Confidence using IT systems such as ERP or CRM platforms (experience of Sage 200 would be advantageous)
A proactive and flexible approach with a ‘can-do’ attitude
Ability to work collaboratively within a team

Benefits include:

22 days’ holiday, plus a Christmas shutdown (extra 3 days). You’ll also receive 1 additional loyalty day per year (up to 10), with the option to sell back up to 5 days annually.
Contributory pension scheme
Bonus of up to 20% of your salary
Private Healthcare scheme
Free onsite parking
Monday to Friday, 9:00am – 5:30pm (1 hour paid lunch), with flexibility to opt for a 5:00pm finish with a shorter 30-minute lunch break

Regular team events throughout the year, including Christmas and summer parties, office activities, and social gatherings such as sweepstakes and team lunches

-(Apply online only)