Customer Service Travel Consultant

Platinum Travel Recruitment are collaborating with a fabulous travel company who are now seeking Customer Service Travel Consultant to join the team, full or part time.

If you are from a tour operator or travel agent with great customer service skills seeking a rewarding career with a forward thinking travel company this is the role for you.

Customer Service Travel Consultant Duties

* Amending travel bookings and managing or responding to special requests.

* Responding to customer enquiries by email and telephone.

* Proactively handling customer requests and resolving any customer issues that may arise.

* Responding to customer reviews and addressing any issues raised.

* Translating accomodation descriptions, website content and marketing materials from English into their native language.

* Undertaking other reasonable duties as required to support the proper performance of the role.

Customer Service Travel Consultant – Essential Requirements:

* Previous experience within the travel industry is essential, living within easy reach of the office.

* Fluency in French or Dutch would be highly desirable, although this is not mandatory.

* Excellent customer service and communication skills.

* The ability to work independently, proactively resolve issues and manage customer requests effectively.

Customer Service Travel Consultant – Benefits

* Career growth

* Supportive team

* Full or Part Time Hours – 20-37.5 hours per week

* Holiday perks

* Workplace pension.

* Company laptop provided.

* Office or hybrid working