Customer Service Executive
Job in
Cambridge, Cambridgeshire, CB21, England, UK
Listed on 2026-10-23
Listing for:
Gecko Travel Recruitment
Full Time
position Listed on 2026-10-23
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, HelpDesk/Support, Customer Success Management
Job Description & How to Apply Below
Gecko Travel Recruitment are delighted to be working with a Luxury Travel business who are looking for a multilingual Customer Service Specialist to join their team.
The Role:
As a Customer Service Specialist, you'll be responsible for managing bookings, amendments and special requests, answering telephone and email enquiries, resolving issues, responding to reviews and feedback, and working closely with colleagues to support day-to-day operations. The role also involves translating villa descriptions, website content and marketing materials from English into your native language. You'll work as part of a multicultural team who pride themselves on offering a first-class customer experience.
You Will Have:
* Previous experience working in Customer Service within travel
* Excellent written and verbal communication skills
* A proactive, solution-focused approach to resolving customer issues
* Fluency in a 2nd language is essential;
French or Dutch is highly desirable
Additional Info:
* Competitive salary of £30-32,000 per annum
* Office based in the centre of Cambridge
* Travel benefits
* Monday to Friday, 9am to 5:30pm, with some weekends during peak season
Apply with your CV quoting GTR
1928
Due to the high number of applications we receive, we're unable to respond to everyone. If you don't hear from us within 7 days, please keep an eye on our website for future opportunities. Thank you for applying
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