Team Leader, Customer Service​/HelpDesk

Victim Support is seeking a committed and detail-focused Team Leader to help coordinate and maintain excellent support for witnesses within the busy Court environment at Cambridge Crown and Magistrates court(s). You will play a vital role in supporting our volunteers, and wider service ensuring witnesses receive timely, compassionate, and effective support throughout their justice journey.

This role is temporary maternity cover working 32.5 hours per week.

Are you an organised, proactive individual with a passion for supporting victims and witnesses as they navigate the justice system? Do you enjoy working collaboratively, ensuring high-quality service delivery, and supporting others to perform at their best?

If you thrive in fast-paced environments, have strong communication and data-handling skills, and are motivated by service excellence, we'd love to hear from you.

What we offer

At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:

• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity...