Laboratory Customer Service Manager

Company Description

We are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 100,000 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world. Our brand promise – when you need to be sure – underscores our commitment to trust, integrity and reliability.

SGS’s Food industry services help ensure food safety, quality, and compliance through testing, inspection, certification, and auditing—supporting businesses across the supply chain from farm to fork.

Job Description

Job Title:

Laboratory Customer Service Manager
Job Type: Permanent

Location:

Cambridge  - role is onsite 5 days per week

Hours:

Monday to Friday 9am to 5pm
Salary:
From £35,000 pa
Industry: Health & Nutrition - Food This role to to manage the Customer Service function within SGS Cambridge Food Division to continue to provide industry leading and customer centric service.

Your role will provide leadership for the Cambridge customer service team and provide our customers with professional and responsive service for queries and complaints.

Provide ongoing support to Account Management and key customer accounts, proactively building strong stakeholder relationships, understanding customer needs, and delivering effective account plans that drive customer satisfaction, retention, and growth
Lead and manage the Cambridge Customer Service and Operational Admin teams
Liaise with internal team managers of all departments to ensure client satisfaction
Presenting to clients and aiding the Accounts team with client tenders  

Qualifications

The ideal candidate for this role is someone who has experience in a fast paced customer service senior position within a Food Testing Laboratory. Experienced in managing the customer service team, billings department, dealing with complaints and busy clients.  

You will also have the following…

Qualification within Customer Service or Operational Management - Essential
Full driving license for use in the UK  - Essential

Experience of delivering projects and presentations
Customer account management

Additional Information

At SGS, we believe in rewarding our employees for their hard work and commitment. As part of our team, you would be eligible for:

Performance related bonus (discretionary and subject to eligibility criteria)
Private medical cover (immediate access)
Competitive pension scheme + Life Assurance
Generous Annual Leave allowance (increasing with service) plus bank holidays
An additional day off for your birthday
Retailer Discounts
Enhanced maternity/paternity and adoption pay
Length of Service Awards
Christmas Vouchers
Health & Wellbeing initiatives
Discounted Gym MembershipSGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, colour, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law.

APPLY NOW for full consideration, if you are selected for an interview, or further consideration, we will be in touch with you directly