Stakeholder Coordinator

Location: Cambridgeshire

Stakeholder Coordinator
Salary £32,123
12 months Fixed Term Contract - 37 hours per week
Office and site-based across East Midlands and East Anglia areas, need to be based Cambridge/Peterborough/Huntingdon

The Role
We are looking for a proactive and relationship-driven Stakeholder Coordinator to join our Advice team.
This is a varied role combining stakeholder engagement, operational coordination and direct customer support. You will build strong partnerships with community organisations, charities and local groups to ensure our outreach energy advice service reaches those who need it most.
Alongside coordinating bookings and managing schedules, you will also provide tailored energy efficiency advice to customers and support the wider team to deliver an exceptional service.

Key Responsibilities

Stakeholder Engagement

Build and maintain relationships with community groups, charities and partner organisations

Arrange meetings and secure bookings for outreach events

Represent the organisation at external meetings and community events

Provide feedback and impact reporting to stakeholders
Operational Coordination

Manage the forward schedule of outreach activity

Monitor performance against KPIs and delivery targets

Identify opportunities to improve processes and customer journeys

Support reporting requirements for internal and external stakeholders

Assist with resource planning and service delivery
Customer Support

Provide tailored energy efficiency advice to customers

Conduct inbound and outbound calls where required

Identify eligibility for funding and additional financial support

Support vulnerable customers with empathy and professionalism
Administration

Maintain accurate records across internal systems

Deliver clear and accurate reporting

Support the wider team with day-to-day administrative tasks
About You

Strong communicator with excellent stakeholder engagement skills

Confident building relationships with a wide range of organisations

Organised and able to manage multiple priorities

Comfortable working to KPIs and performance targets

Customer-focused with a genuine desire to support vulnerable individuals

Strong IT skills and able to learn new systems quickly

Full UK driving licence and access to your own vehicle (business insurance required; mileage reimbursed)
This is an opportunity to play a meaningful role in delivering practical support that helps people reduce energy costs and improve their wellbeing.

Please click apply or email (url removed)
Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE:

We can only consider applications from candidates who have the right to work in the UK