Concierge & Security Associate

Welbeck Cambridge is a state-of-the-art private day-case centre created to deliver exceptional healthcare in an environment designed around the needs of patients and clinicians alike. As part of the wider Welbeck Health Partners network, the centre provides diagnostics, outpatient services and day-case procedures across a range of specialties, combining clinical excellence with outstanding service.

At Welbeck, we believe healthcare should be seamless, reassuring and genuinely patient-centred. Every interaction matters, and we're committed to creating an experience that is efficient, professional and welcoming from the very first enquiry through to treatment and beyond.

As our services continue to grow, we're looking for passionate and talented people who share our ambition to raise standards and help redefine the private healthcare experience.

We're looking for a professional and customer-focused Concierge & Security Associate to join our team at Welbeck Cambridge.

As the first person many guests and visitors will meet when they arrive, you'll play a crucial role in creating an exceptional first impression. Combining concierge responsibilities with security expertise, you'll provide a warm welcome while helping to ensure the centre remains safe, secure and efficiently managed.

This is an ideal opportunity for someone who enjoys working with people, takes pride in delivering outstanding service and can confidently respond to security matters with professionalism and discretion.

• Welcoming guests and visitors and assisting them upon arrival
• Supporting guest check-in processes where appropriate
• Directing and escorting guests to the correct area of the centre
• Providing a visible and reassuring presence within the facility
• Responding to security-related issues and supporting colleagues when required
• Ensuring refreshment stations remain clean, stocked and welcoming
• Contributing to a professional environment and exceptional guest experience throughout the centre.

You are professional, approachable and committed to delivering outstanding customer service. You enjoy interacting with people and understand how important first impressions are within a healthcare environment.

You'll be an excellent communicator who remains calm under pressure and can confidently manage a range of situations with professionalism and discretion. An SIA qualification is essential, together with the ability to respond appropriately to security-related matters while maintaining a welcoming and guest-focused approach.

Most importantly, you'll be someone who takes ownership, uses initiative and genuinely cares about creating a positive experience for every guest who visits Welbeck.

Please note that these positions are being recruited with an anticipated start date of late March 2027. Successful candidates will be expected to commence employment from this date.

• Be part of an ambitious and growing healthcare organisation
• Work within a modern, purpose-built private healthcare facility
• Join a supportive, collaborative and values-driven team
• Develop your skills within a specialist healthcare environment
• Contribute directly to outstanding guest experiences and outcomes
• Access opportunities for professional growth and career development

For this role, there will potentially be three stages;

Stage 1 – Shortlisting

Stage 2 – Screening Call

Stage 3 – Interview Assessment (Face to Face)

Welbeck is committed to safeguarding and promoting the welfare of patients and expects all staff to share this commitment. All roles are subject to pre-employment checks in line with regulatory requirements, including an appropriate…