Head of Office; Technology & Product; office locations

Head of Office (Technology & Product) (we have office locations in Cambridge, Leeds & London)

Genomics England partners with the NHS to provide whole genome sequencing diagnostics. We also equip researchers to find the causes of disease and develop new treatments – with patients and participants at the heart of it all.

Our mission is to continue refining, scaling, and evolving our ability to enable others to deliver genomic healthcare and conduct genomic research.

We are accelerating our impact and working with patients, doctors, scientists, government and industry to improve genomic testing, and help researchers access the health data and technology they need to make new medical discoveries and create more effective, targeted medicines for everybody.

The Head of Office (Technology & Product) will provide strategic leadership and operational support to the Chief Technology & Product Officer (CTPO), acting as a trusted adviser and deputy in some contexts. Ensure the effective coordination of the Tech and Product Delivery Board, business‑as‑usual meetings, analytics, and reporting, to deliver cohesive and aligned directorate activities.

Serve as the primary liaison with the Chief Executive Officer (CEO) Office, Performance, People, Finance, and other senior stakeholders, managing communications, dependencies, and preparing high‑quality documentation for executive governance. Drive organisational performance, risk management, and financial oversight, while leading community development and engagement activities (such as All Hands, Away Days and celebrating successes) ensuring the requirements of the CTPO and wider Leadership Team are met.

• Support the CTPO in shaping and running the Directorate, deputising where appropriate, and acting as a trusted adviser and delivery partner.
• Coordinate and manage the Tech and Product Delivery Board and other key directorate meetings, ensuring agendas, actions, and follow‑ups are delivered effectively.
• Hold budgetary responsibility for modelling, monitoring, and managing spend across cross‑cutting budgets, working with teams to understand actual spend, future needs, and capacity.
• Lead the Objectives and Key Results (OKR) process with chapter leads and direct reports of the CTPO (e.g. across Cyber Security, Scalable Tech, Engineering, Product, Architecture, and Data), tracking progress, preparing analytics, facilitating improvements, and developing and maintaining longer‑term strategy and roadmaps that are accessible and understood across the organisation.
• Act as a central coordination point for major cross‑directorate change programmes, ensuring alignment, connection, and timely delivery, and supporting organisational change by identifying gaps and needs.
• Create, prepare, and distribute high‑quality and insightful documents (such as briefing packs, board papers, audit committee papers, procurement documents, project reports, business cases, budgets, and records) for the Executive Leadership Team (ELT), Board, and other governance forums, and facilitate the sharing of best practice across digital and strategy teams.
• Act as a key interface with the CEO Office and other senior stakeholders, managing asks, dependencies, and communications for the CTPO.
• Take a central role in risk management across the directorate, ensuring risks are identified, tracked, and mitigated, and work closely with the Performance function to define, measure, and report on KPIs across Tech and Product.
• Lead community development across the Tech and Product directorate, including planning and preparing for All Hands calls, Away Days, and other engagement activities, and ensuring regular communications and celebration of successes.
• Be accountable for the sign‑off process for work with external organisations and partners ensuring value for money and clear benefit to the organisation that aligns with the vision, objectives, and milestones.
• Embark on and embody the Genomics England Behaviours in all aspects of the role and support the CTPO in embedding the behaviours across the Tech & Product directorate.

While relevant qualifications will be appreciated, the emphasis on what we are looking for is experience within technology and digital delivery organisations and the ability to navigate complex technical landscapes at a strategic level.

• Extensive experience in environments where technology and digital solutions are central to service delivery, with the ability to understand their impact on organisational performance and strategy.
• A clear understanding of the intersection between technology, product development, and business outcomes, enabling informed decision‑making and effective governance.

Mid‑Senior level

Full‑time

Other

Biotechnology Research, Technology, Information and Media, and Software Development