Customer Delivery Manager

Overview

Customer Delivery Manager Our fast-growing fintech client offers a range of payments services and are seeking a dynamic and proactive Customer Delivery Manager who is keen to grow a career in the Fintech industry. All training will be provided. You will be a perfect fit if you are enthusiastic, highly organised and ready to join a dynamic team at an exciting stage of growth.

You will report to the Head of Card Operations, ensuring all day to day tasks are co-ordinated so that projects are delivered to agreed timescales and live dates.

• Manage managing plans effectively, producing status dashboards and running project meetings
• Liaise with external stakeholders (including clients and card schemes)
• Lead on project delivery initiatives with internal teams working closely with compliance, scheme, finance and integration teams
• Manage all stakeholders of all levels of seniority, co-ordinating & motivating them to complete actions and ensuring timely delivery against plans

Essential:

• A go – getting attitude with the ability to “get stuff done”
• Be decisive, autonomous and work well under pressure
• Be able to resolve conflicts and problem solve
• Excellent communication skills
• Excellent organisational skills including attention to detail and multitasking
• Good IT skills

NICE TO HAVE:

• Experience of using Smart Sheets or another PM tool
• Fintech/Payments experience