Infrastructure Support Engineer

Company Overview

Firm: PA Consulting

Location: Melbourn, United Kingdom

Job Type: Full time

Address: Global Innovation and Technology Centre, Back Lane, Melbourn, Hertfordshire, SG8 6DP
, United Kingdom

We believe in the power of ingenuity to build a positive human future.

As strategies, technologies, and innovation collide, we create opportunity from complexity.

Our teams of interdisciplinary experts combine innovative thinking and breakthrough technologies to progress further, faster. Our clients adapt and transform, and together we achieve enduring results.

We are over 4,000 strategists, innovators, designers, consultants, digital experts, scientists, engineers, and technologists. We have deep expertise in consumer and manufacturing, defence and security, energy and utilities, financial services, government and public services, health and life sciences, and transport.

Our teams operate globally from offices across the UK, Ireland, US, Nordics, and Netherlands.

PA. Bringing Ingenuity to Life.

This is a hands on, in-office role based in our Melbourn office. Due to the systems being supported, there will be occasional weekend working and on-call duties, so flexibility is required.

The Group Systems Team is comprised of a variety of areas that support the wider firm, consisting of seven key pillars specialising in Business Engagement and Governance, Strategy and Enterprise Architecture, Infrastructure, Data and Analytics, Enterprise Solutions, Cyber Security and Technology and Operations.

Our Service teams sit within the Technology and Operations pillar, delivering end to end support for our users and includes the Global Service Desk, 2nd line, Application Support teams, Operations, Infrastructure and Digital Workspace teams.

About the Infrastructure Team:
The Infrastructure Team is a point of escalation for our UK users, based in the Cambridge office. The team combine excellent problem‑solving skills with high quality customer service to resolve user issues as quickly and efficiently as possible, using established processes as well as independent investigation to identify, resolve and document fixes in case of reoccurrence.

This is an interesting and varied role where you will be responsible for segregated, technically rich environments that will allow you to develop your skills in areas such as technical management, automation and operations, whilst ensuring that all environments are available, reliable, secure and able to meet the demands placed upon them.

• You’ll have strong knowledge designing, building, maintaining and supporting Azure cloud environments including implementing Azure Virtual Desktop (AVD) (Essential)
• Excellent knowledge of M365 and O365, Exchange, virtual hosting including Omnissa (VMware Horizon) and Hyper‑V, SaaS Backup Platforms and Group Policy
• Excellent knowledge of network and infrastructure cloud systems including firewall management
• Good troubleshooting skills and ability to work under pressure to identify and fix IT security vulnerabilities as well as implementing new IT technologies and services
• Strong effective communication skills at all organisational levels and the ability to write clear documentation
• Comfortable working independently or in a team, using own initiative
• Organisational skills to plan and maintain the infrastructure ensuring it remains current and available

• Health and lifestyle perks accompanying private healthcare for you and your family
• 25 days annual leave (plus a bonus half day on Christmas Eve) with the opportunity to buy 5 additional days
• Generous company pension scheme
• Opportunity to get involved with community and charity‑based initiatives
• Annual performance‑based bonus
• PA share ownership
• Tax efficient benefits (cycle to work, give as you earn)

We’re committed to advancing equality. We recruit, retain, reward and develop our people based solely on their abilities and contributions and without reference to their age, background, disability, genetic information, parental or family status, religion or belief, race, ethnicity, nationality, sex, sexual orientation, gender identity (or expression), political belief veteran status, or other by any other range of human difference brought about by identity and experience.

We welcome applications from underrepresented groups.

If you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us on recruitm

Apply today by completing our online application.