Application Support Manager; office locations

Application Support Manager (we have office locations in Cambridge, Leeds & London)

• Full-time
• Department:
  Service Management & Business Systems
• Office:
  London

Genomics England is a global leader in enabling genomic medicine and research, focused on creating a world where everyone benefits from genomic healthcare. Building on the 100,000 Genomes Project, we support the NHS’s world-first national whole genome sequencing service and run the growing National Genomic Research Library, alongside delivering numerous major genomics initiatives. By connecting research and clinical care at national scale, we enable immediate healthcare benefits and advances for the future.

Our mission is to provide the evidence and digital systems so that by 2035 genomics could play a role in up to half of all healthcare interactions, whilst securing the UK’s position as the best place to discover, prove and benefit from genomic innovations.

We are accelerating our impact and working with patients, doctors, scientists, government and industry to improve genomic testing, and help researchers access the health data and technology they need to make new medical discoveries and create more effective, targeted medicines for everybody.

Behind the Healthcare and Research outcomes, Genomics England delivers through designing, developing and operating complex healthcare software systems.

We're on the cusp of big changes with the real prospect of genomics becoming the fabric of everyday healthcare through the lifetime – from birth to old age.

We areseekingan Application Support Manager who will act as the subject matter expert for key applications that are essential to deliveringourorganisationalobjectives.

The role involves working collaboratively across teams to ensure systems effectively meet business and user needs.

You will manageand resolveticketsandserveas a trusted escalation point for the EUC team and Service Desk, providing guidance on technical issues related to end-user computing and internal application integrations.

Everyday responsibilities include:

• Provide clear guidance and supportiveassistanceto internal and external users, ensuring business applications run smoothly and efficiently to the highest standards.
• Support application configuration, upgrades, and troubleshooting, carrying out thorough analysis to resolve issues effectively.
• Deliver assigned or self-identified improvement projects, collaborating across teams and skill sets to achieve successful outcomes.
• Create andmaintainhelpful training materials that empower both self and others to work confidently and efficiently.
• Ensure documentation and processes align with recognised industry standards such as ISO and NCSC best practice.
• Champion service improvement byidentifyingopportunities for efficiency, including the use of automation and full optimisation of supporting applications.

Skills and experience for success:

• Proven problem-solving abilities with a proactive, solutions focused approach.
• Strong experience working with Microsoft Intune, Microsoft 365, Exchange, and Active Directory environments.
• Excellent communication skills, with the ability to collaborate confidently and build positive working relationships.
• Demonstrated initiative, creativity, and willingness to contribute innovative ideas.
• Skilled in stakeholder management, with the confidence to engage effectively at all levels.
• Able to work independently while also following processes, guidance, and best-practice standards.
• Knowledge of Microsoft Azure and cloud-based environments.
• Experienced in Entra  and administration.
• Skilled in Identity and Access Management (IAM) processes and best practices.
• Able to implement and manage Conditional Access policies to enhance security and user experience.

While your qualifications are certainly important and provide a foundation, we are particularly interested in understanding the breadth and depth of your overall experience.

Salary from: £46,500

Closing date for applications - Monday 2nd March

Being an integral part of such a meaningful mission is extremely rewarding in itself, but in order to support our people, we’re continually improving our benefits package. We pride ourselves…