Service Desk Analyst

Global Innovation and Technology Centre, Back Lane, Melbourn, Hertfordshire, SG8 6DP
, United Kingdom, Melbourn SG8 6DP
, GB

Full-time

We believe in the power of ingenuity to build a positive human future.

As strategies, technologies, and innovation collide, we create opportunity from complexity.

Our teams of interdisciplinary experts combine innovative thinking and breakthrough technologies to progress further, faster. Our clients adapt and transform, and together we achieve enduring results.

We are over 4,000 strategists, innovators, designers, consultants, digital experts, scientists, engineers, and technologists. And we have deep expertise in consumer and manufacturing, defence and security, energy and utilities, financial services, government and public services, health and life sciences, and transport.

Our teams operate globally from offices across the UK, Ireland, US, Nordics, and Netherlands.

Kickstart Your Career in Tech, join Our Service Desk Team!

Are you passionate about technology and ready to take your first step into the world of IT? If so, this Service Desk role could be the perfect opportunity for you.

At PA, we believe in potential, not just qualifications. That’s why we’re looking for individuals who are curious, people-focused, and excited about building a career in technology. You don’t need a degree or technical certifications, just a genuine interest in IT, a willingness to learn, and a positive, friendly approach.

As a Service Desk Analyst, you’ll be the first point of contact for our customers, so excellent communication skills and a personable manner are essential. If you’ve worked in any customer-facing role, whether in retail, hospitality, or call centres, you already have valuable experience that we would love to see.

• Gain hands‑on experience with real‑world IT systems and support
• Be part of a supportive team that invests in your development
• Access training, mentoring, and clear progression pathways
• Work in a culture that values collaboration, learning, and innovation

This is more than just a job, it’s your launchpad into a thriving tech career. If you're ready to grow, learn, and make an impact, we’d love to hear from you.

The Global Service Desk are a first‑line response team who are fully supported to be able to address any IT issues that may arise for our 4000+ PA colleagues, including a dedicated line for our external clients. Being based in the Cambridge office we predominantly support our users by phone, email and in‑person, delivering excellent customer service.

Individuals are provided with on‑the‑job training to be able to resolve common queries and how to seek advice on escalating more serious issues. There is a great support network within the department and particularly within the team, with all members encouraged to lean on and support each other.

The Service Desk team can be the first step to starting your career  believe in equipping our Service Desk Analysts with the tools and techniques to enable them to develop the skills necessary to progress and pursue their career ambitions, should you wish to.

Access will be provided to our training platforms so team members can enhance and grow the skills needed. Typically, within their first two years our team members have found the specialism that they love and have moved into other areas of the department, with some moving into consulting within the wider organisation.

The Group Systems Team is comprised of a variety of areas that support the wider firm. Consisting of seven key pillars specializing in Business Engagement and Governance, Strategy and Enterprise Architecture, Infrastructure, Data and Analytics, Enterprise Solutions, Cyber Security and Technology and Operations.

Our Service teams sit within the Technology and Operations pillar, delivering end‑to‑end support for our users and includes the Global Service Desk, 2nd line, Mac and Application Support teams, Operations and Software Compliance team.

Note: As the team supports all colleagues across the globe, applicants should be available to work in varying shift patterns covering hours between 07:00 and 19:00…