Service & FinOps Lead; offices

Genomics England is a global leader in enabling genomic medicine and research, focused on creating a world where everyone benefits from genomic healthcare. Building on the 100,000 Genomes Project, we support the NHS’s world-first national whole genome sequencing service and run the growing National Genomic Research Library, alongside delivering numerous major genomics initiatives. By connecting research and clinical care at national scale, we enable immediate healthcare benefits and advances for the future.

Our mission is to provide the evidence and digital systems so that by 2035 genomics could play a role in up to half of all healthcare interactions, whilst securing the UK’s position as the best place to discover, prove and benefit from genomic innovations.

We are accelerating our impact and working with patients, doctors, scientists, government and industry to improve genomic testing, and help researchers access the health data and technology they need to make new medical discoveries and create more effective, targeted medicines for everybody.

Behind the Healthcare and Research outcomes, Genomics England delivers through designing, developing and operating complex healthcare software systems.

We're on the cusp of big changes with the real prospect of genomics becoming the fabric of everyday healthcare through the lifetime – from birth to old age.

As Service Performance & Fin Ops Lead, you will shape and coordinate service-level performance insight, operational MI and cloud financial management for the service you support, acting as a trusted operational partner that enables the service to view, understand, forecast, optimise and govern the financial and operational sustainability of its products and platforms.

Working with Product, Engineering, Architecture, Finance, Performance and central Technology teams, you will identify, gather and translate performance and infrastructure data into clear recommendations that support planning, prioritisation and informed decision‑making on cost-performance trade-offs and sustainable growth.

You will foster a data-driven operational culture across the service, integrating specialist input into a coherent service view and helping transition reporting from tactical and descriptive outputs towards strategic decision support.

• Shape, improve and deliver service performance reporting, ensuring clear, meaningful measures.
• Automate existing manual data collection pipelines for metric reporting and design and build new pipelines where needed, including appropriate version controlling and testing.
• Collaborate across teams to align KPI frameworks and promote consistency and best practice.
• Deliver operational and executive reporting that supports informed choices.
• Provide evidence-based insights that inform strategic and operational choices.
• Monitor and report on cloud infrastructure costs and trends across AWS services.
• Partner with Fin Ops and engineering teams to improve cost visibility and ownership.
• Support AWS budgeting, forecasting and infrastructure planning activities.
• Build strong relationships with technical and business stakeholders to support cost, performance and capacity planning.
• Create and maintain cost and usage models to support planning and investment decisions.
• Use forecasting and scenario analysis to support service growth and capacity planning.
• Provide performance analysis and operational insight to identify trends and improvements.
• Ensure reporting and analysis comply with governance, security and data standards.
• Demonstrate Genomics England's behaviours in all aspects of your work.

• Experience working in AWS cloud-based environments with an understanding of infrastructure costs, resource utilisation and Fin Ops approaches.
• Experience using data analysis tools and programming languages such as Python, R or SQL to extract, analyse and present insights.
• Experience developing performance analysis, KPIs and reporting that support continuous service improvement.
• Strong communication and relationship-building skills, with the ability to explain complex information to both technical and non-technical audiences.
• A…