IT Specialist, R&D Center Research and Development, Orion Pharma

IT Specialist, R&D UK Center (Cambridge), Research and Development, Orion Pharma

Cambridge, United Kingdom (Hybrid)

Orion Pharma has established a Biologics Research & Development Center in the vibrant biomedical ecosystem of Cambridge, UK. The Biologics R&D Center represents a central piece in the long-term vision of expansion into biologics modalities by Orion Pharma. The Center’s mission is to accelerate the company's biologics research and development efforts.

The Biologics R&D Center complements Orion's existing R&D efforts in Finland, where the company was founded in 1917. Currently, Orion possesses all of the functional capabilities necessary for small molecule discovery and development in Finland. Orion’s expansion into Cambridge, UK marks a pivotal step in building future innovative biologics treatments, including multi-specific antibodies, Antibody Drug Conjugates (ADC), and Chimeric Antigen Receptor T cells (CAR-T).

Independently of geography, Orion Pharma is committed to upholding key Nordic values. The company has created a culture of straightforward and honest interactions, and its management emphasizes the balance of professional and home life, leading to happier and motivated employees. This motivation is key to meeting the company’s bold mission of becoming a powerhouse of biologics discovery and development.

We are seeking an IT Specialist with hands-on experience in both remote and onsite IT support, ideally with a background in R&D environments and familiarity with supporting lab systems, their equipment as well as handling personal IT support requests.

You possess strong troubleshooting skills, a proactive approach to issue resolution, and excellent interpersonal abilities to support end users efficiently.

Key Responsibilities include the following:

Ensure proper operation of our information systems.

Provide IT support for hardware, software including laboratory equipment, and network issues via phone, email, chat, and in-person (walk-in support).

Troubleshoot and resolve laptops, desktops, mobile devices, printers, and other IT assets.

Support IT infrastructure in an industrial setting, including lab systems and equipment.

Maintain system application and IT infra information in ITSM tool.

Perform testing and documentation to comply with Orion Pharma requirements.

Document and track incidents, service requests, and resolutions in an ITSM tool

Set up and maintain new user accounts, access rights, and permissions following security policies.

Provide guidance and follow IT policies, cybersecurity best practices, and data protection compliance.

Escalate complex issues to second- and third-line support teams while maintaining ownership of the user experience.

Support onboarding/offboarding by provisioning IT equipment and access.

Manage system configuration, enhancement and life cycle.

Contribute to continuous improvement by identifying and proposing solutions for recurring issues.

Liaise with Finnish IT team to align all IT-related practices in global Orion organisation.

The IT Specialist will report to the Scientific Project Lead of Project Management and Operations Department, Orion Pharma R&D and to Orion Pharma’s Information Management Organisation in matrix .

Description of our organization

Orion Pharma’s Innovative Medicines are within its R&D organization. The organization employs top professionals in the field of drug discovery and development. There are around 400 professionals working in R&D. In addition to Cambridge, UK Biologics R&D Center , Orion R&D has offices in Espoo, Turku and Kuopio in Finland, in Nottingham, UK, and in Cambridge, MA, USA.

We offer

This opportunity is to lead all IT-related activities at our location in Cambridge, UK; this will be a one-of-a-kind opportunity for a creative and proactive IT Specialist to use their talents to build IT infrastructure at our recently established R&D Cambridge site while we build a powerhouse of biologics discovery and development within Orion Pharma iMeds /R&D.

A highly innovative R&D pipeline and enthusiastic working environment with possibilities to use your own strengths to advance your competence and career.

The…