Associate Deskside Support Engineer

Job Overview:

Could you work as part of an onsite team of dedicated engineers supporting Arm users?

As a Deskside Engineer within Arm you will work within a team focusing on end user experience of IT across all of our functions, from engineering to marketing. You will have the responsibility of ensuring that all of our users have the best possible IT user experience regardless of the operating system they work on or their technical ability.

Supporting Linux, Windows and Mac, as well as mobile devices, striving to continually excel in everything you deliver.

The deskside engineering team is responsible for all support requests that cannot be fulfilled by our service desk or remote support teams, from new user device orientation to support of sophisticated desktop issues.

This is an office based role which includes covering our Cambridge Office Tech Hub on a rota basis.

Responsibilities:

Proactive and reactive support across the key geographic locations.

Represent the human face of technology to all office users in our key offices.

Working as a team providing a global support function across all Arm offices and time zones.

Supporting 10,000 users on Linux, Windows and Mac and operating systems.

Accountable for the support of technology however and wherever it is used.

Required

Skills and Experience:

Ability to support all forms of technology from laptops to audio video and everything in between.

Hands on technical experience of either Linux, Mac and Windows operating systems in an enterprise environment.

Experience of supporting Office 365 across various operating systems.

Ability to work to tight SLA's and Key Performance Indicator's while still ensuring you focus on end user experience. Establishing rapport with our users is essential.“Nice To Have”

Skills and Experience:

Basic hardware fault diagnosis, resolution and setup helpful!

Experience of front line, hands-on support in a technology organisation or similar enterprise.

A passion to personalise and lead the outcomes and your own success

Experience of consistent and concise communication across all levels of business and technology!

In Return:

At Arm, we are guided by our core beliefs that reflect our creative culture and guide our decisions, defining how we work together to surpass ordinary and shape extraordinary.#LI-JW1

Our 10x Mindset At Arm, we believe progress happens when people are empowered to think bigger and push beyond what seems possible. Our 10x mindset is about curiosity, ambition and creating impact that will be used by millions. We learn fast, prioritise collaboration and turn bold ideas into real technology. We look for people who are inspired by this way of working and want to grow in an environment where bold ideas are welcomed.

Discover how the 10x mindset shapes life at Arm:
Use of AI in Your Application At Arm, we embrace the benefits AI can bring, including in recruitment. You may use AI to support your preparation, such as improving the clarity of written responses, practicing interview questions, or learning more about our industry. However, your application and interview responses must reflect your own thinking, experience, and abilities. We want to understand your authentic perspective, creativity, and approach to problem solving.

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