Senior Site Reliability Engineer

Bango enables content providers to reach more paying customers through global partnerships. Bango revolutionized the monetization of digital content and services, by opening-up online payments to mobile phone users worldwide.

Today, the Digital Vending Machine® is driving the rapid growth of the subscriptions economy, powering choice and control for subscribers.

The world’s largest content providers, including Amazon, Google and Microsoft trust Bango technology to reach subscribers everywhere.

Bango, where people subscribe.

As a Senior Site Reliability Engineer at Bango, you are a technical leader for the reliability, performance and continuous improvement of the Bango Platform. You hold everything expected of a Site Reliability Engineer — owning reliability end-to-end across the infrastructure, delivery pipelines, observability and incident response that keep the platform running to agreed service levels — but at greater scope, complexity and influence, and you take responsibility for lifting the capability of the engineering function around you.

Like the SRE role, you combine three things that have historically sat in separate teams: platform and cloud infrastructure engineering, automation and delivery pipeline ownership, and proactive/reactive reliability engineering including incident response and customer impact management. What sets the senior role apart is not simply doing this work to a higher standard, but becoming the technical centre of gravity for it — the person the team orients around on hard problems, who leads significant cross-cutting work end-to-end, and who is a steadying, trusted presence in the most serious incidents and the most contentious design decisions.

You take deliberate responsibility for the strength and depth of the SRE function, not just your own output — spotting capability gaps and key-person risks before they bite, growing engineers into harder work, spreading concentrated knowledge, and helping shape how SREs are hired, onboarded and developed. Because the role spans the third-line support team and the PICE team, you think about the bench across both.

You do this as a senior individual contributor and technical leader, not a line manager: you lead through credibility, clear framing and judgment rather than positional authority or ownership of headcount.

At the furthest reach of the role, you help shape where Bango’s reliability and platform capability is heading — anticipating scaling limits, emerging risks, and investments that are cheap now and expensive later, and making grounded, evidenced cases for getting ahead of them. This forward-looking contribution is a stretch dimension of the role rather than a baseline expectation: a Senior SRE who is excellent across everything else is a strong, complete Senior SRE.

You are a senior member of the Managed Services & Support team, working alongside NOC, Partner Support and TSM colleagues, and collaborating closely with Software Engineering, Integration Engineering and Info Sec. You represent the reliability and platform perspective in technical discussions across the business — and, increasingly, that perspective shapes decisions before it is asked for.

A Senior SRE carries all the responsibilities of the SRE role at a raised bar — broader scope, cross-team impact, and setting the standards others follow rather than meeting them within a single domain — together with the leadership responsibilities set out below.

• Own the reliability of the Bango Platform across systems, leading the hardest and most cross-cutting investigations through to permanent, structural fixes that remove whole classes of recurring issues.
• Act as a calm, trusted incident lead in major…