EUC Refresh Engineer

Telefonica Tech
· United Kingdom, Cambridge

Contract Duration:
Initial 6 months (very likely to extend)

Location:
Cambridge

About the Role:

We are seeking a highly motivated and skilled EUC Refresh Engineer to join our team supporting a busy client in Cambridge. This role is crucial in ensuring a smooth and efficient refresh of desktop and laptop devices for hospital staff within a complex and demanding hospital environment. You will be working on-site within a busy and dynamic hospital environment, directly with end-users, requiring excellent communication and interpersonal skills alongside technical expertise.

This is a fantastic opportunity to make a real difference in supporting the essential work of healthcare professionals.

Key Responsibilities:

• Deployment and Configuration:
  Deploying and configuring new desktop and laptop devices (hardware and software) according to established standards and procedures. This includes imaging, software installation and peripheral setup.
• Hardware and Software Troubleshooting:
  Diagnosing and resolving hardware and software issues on end-user devices, escalating complex problems to senior engineers as needed.
• End-User Support:
  Providing friendly and professional on-site support to hospital staff during the refresh process.
• Asset Management:
  Accurately recording and tracking hardware assets throughout the refresh process, ensuring proper disposal of old equipment.
• Collaboration:
  
  Working closely with other IT teams and hospital staff to coordinate refresh activities and minimize disruption to clinical operations.
• Documentation:
  Maintaining accurate records of work performed, including hardware and software configurations, troubleshooting steps, and user interactions.
• Adherence to Policies:
  Following all relevant company policies and procedures, including data security and confidentiality guidelines.

Essential

Skills and Experience:

• Ability to work independently and as part of a team.

Please let me know if you need any further detail, and I’d be happy to discuss.