Technical Delivery Manager - Workday and Systems

Job Title: Technical Delivery Manager - Workday and People Systems

Salary: £68,700 - £91,950

Location: Cambridge, UK – Hybrid (40–60% office-based)

Contract: Permanent

Hours: Full time 35 hours per week

Ready to shape the future of people technology at a global organisation? We are looking for an experienced Technical Delivery Manager – Workday and People Systems to lead the delivery, support, and continuous improvement of our critical HR technology platforms, the core of which is Workday. Working at the heart of our technology and people functions, you'll play a key role in ensuring our platforms are secure, reliable, and enable an exceptional colleague experience.

We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge.

As Technical Delivery Manager, you will lead a specialist team responsible for the delivery, support and governance of Workday and our wider People Systems landscape. You will provide strong technical delivery leadership, ensuring solutions are delivered effectively while maintaining high levels of service performance and platform security.

Reporting to the Head of Colleague Solutions, you will manage a team of 6–8 colleagues and work closely with the Technical Solution Owner, People & Culture teams, and external partners to deliver business value through technology. The core focus of this role will be in managing the team of skilled engineers, enabling them to deliver high-quality outcomes, providing guidance when needed.

• Manage the delivery of People Systems solutions using agile methodology, from User Story Refinement to deployment and live service support.
• Managing and developing a skilled HR Solutions Delivery team, providing coaching, technical guidance and career development support.
• Acting as a technical subject matter expert for Workday and People Systems, ensuring best-practice configuration and implementation approaches.
• Leading specialist 2nd and 3rd line support services, ensuring service levels are consistently achieved or exceeded.
• Owning security, access governance, data governance and audit readiness across supported platforms.
• Driving ITIL-aligned service management practices, incident resolution and continuous improvement initiatives.
• Managing third-party suppliers and implementation partners to ensure successful delivery outcomes.
• Contributing to the People Systems roadmap and overseeing regular development and release cycles.
• Ensuring all solutions meet quality, testing, architecture and service transition standards.
• Building strong relationships across Technology and People & Culture teams to support organisational objectives.

This position has been classified as a hybrid role, requiring the selected candidate to typically spend 40-60% of their time collaborating and connecting face-to-face at their dedicated location. Aside from our hybrid principles, other flexible working requests will be considered from the first day of employment, including other work arrangements should yourequireadjustments due to a disability or long-term health condition.

You will be an experienced technology leader with expertise in delivering HCM (Human Capital Management) systems, a track record of leading and developing high-performing technical teams and a passion for service excellence.

• Significant experience leading and developing technical teams.
• Proven experience delivering HCM solutions ideally using agile methodologies.
• Strong knowledge of ITIL and Scrum frameworks.
• Strong understanding of key concepts around HCM solutions.
• Experience in technical and functional configuration of HCM solutions.
• Strong understanding of HCM security, access governance, data…