PV Technical and Installation Support Representative

Are you passionate about renewable energy and customer service? We are seeking a PV Technical & Installation Support Representative to join a fast-growing business on the outskirts of Cambridge. This is an exciting opportunity to work with a market leader in roof-integrated solar panels, supporting customers across the UK and Europe.

This is a varied, customer-facing position where you'll provide technical support and training to our installer network and house building partners. You'll be the go-to expert for PV installations, troubleshooting issues, and ensuring customers receive exceptional service.

• Delivering technical support and product training (on-site, at head office, and remotely)
• Visiting construction sites across the UK and Europe to assist with installations and quality checks
• Investigating and resolving customer issues, from minor faults to complex challenges
• Supporting product development by feeding back insights from the field
• Maintaining accurate records and reporting on customer support metrics

• Practical, hands on experience; comfortable working at roof height on construction sites
• Knowledge of PV installation practices and electrical regulations (advantageous)
• Experience commissioning PV systems, including inverters, batteries, and EV chargers (preferred)
• Strong communication skills, able to train installers and build rapport with customers
• Organised, resourceful, and confident with a proactive approach
• Computer literate, with a full clean driving licence

• Competitive salary + company vehicle
• 26 days annual leave (rising to 28 after two years) plus public holidays
• Generous pension scheme (3% employee / 6% employer)
• Private medical insurance
• Share ownership programme
• Annual bonus and regular company events
• Employee Assistance Programme

EA First Ltd are acting as an Employment Agency for this permanent vacancy
.