Logistics Coordinator

Role Responsibilities Overview:

• Acting as the first point of contact for shipping orders and customer enquiries, delivering a proactive and professional service
• Managing end-to-end international shipments for pharmaceutical, clinical trial, and healthcare-related products
• Coordinating with airlines, suppliers, overseas offices, and delivery partners to ensure smooth shipment execution
• Proactively monitoring live shipments, managing issues and escalations, and providing timely customer updates
• Managing after-shipment activities including temperature monitor returns, reusable packaging logistics, and chain of custody information
• Investigating customer complaints, completing root cause analysis, and implementing corrective actions (CAPA)
• Ensuring accurate data entry and system updates across Biocair and customer platforms
• Working collaboratively with warehouse, transport, customs, and global operational teams to deliver service excellence.

• Pension, Life Assurance & Group Income Protection
• Private Medical Insurance & Healthcare Cash Plan
• Enhanced Primary & Secondary Caregiver Leave
• 25 days holiday + Birthday Leave + Volunteering Leave
• Cycle to Work Scheme & Discount Shopping Scheme
• Specsavers Vouchers & Employee Assistance Programme
• This is a full-time role 40 hours per week, Monday to Friday on a rotating shift pattern of 07:00-15:30 / 08:30-17:00 / 09:30-18:00 based fully onsite at our Cambridge office (CB22 3EG
  )
• Opportunity to work within a specialist global life sciences logistics business
• Exposure to international shipping, complex customer requirements, and regulated pharmaceutical logistics
• Be part of a growing organisation operating in 170+ countries across Europe, Africa, Asia, and the Americas

• Experience in logistics, freight forwarding, supply chain, or another time-critical operational environment
• Experience in pharmaceutical logistics, cold chain shipping, or healthcare-related logistics would be highly desirable
• Strong customer service experience with a customer-first mindset
• Excellent organisation skills with the ability to manage multiple priorities and strict deadlines
• Strong attention to detail and commitment to accuracy
  
  Confident problem-solving skills with the ability to manage issues through to resolution
• Commercial awareness with the ability to balance service quality and cost efficiency
• Strong communication skills with the ability to build relationships with customers, suppliers, and internal stakeholders
• Experience working with shipment management systems, freight platforms, or similar operational systems
• Knowledge of global customs procedures (desirable)

To learn more about Biocair, please visit us at:

Biocair is committed to building an inclusive workplace where everyone feels welcome, included, valued and respected. We are an equal opportunity employer and welcome applications from all backgrounds. If you require adjustments during the recruitment process, please contact: global

Biocair provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

• Applicants must have the right to work in the United Kingdom.
• Visa sponsorship is not available for this opportunity.

Once we have received your application, our Talent Acquisition (TA) team aims to respond within 3 working days. The process typically includes:

1. First-stage interview (Teams/onsite)

2. Second-stage interview (Teams/onsite)

This gives you the opportunity to meet key stakeholders and experience the team and environment first hand.

• Applications close on:
  Tuesday 4th August 2026 (we reserve the right to close early should we receive a high volume of strong applications)