Fast Responder; Controller

Main area Estates & Facilities Grade NHS AfC:
Band 3 Contract Permanent Hours

• Full time
• Part time
• Flexible working

37.5 hours per week (Full Time or Part Time / Flexible working hours may be considered) Job
-F-CVA
1080-A

Employer Cambridge University Hospitals NHS Foundation Trust Employer type NHS Site Addenbrookes Hospital-Division Corporate Town Cambridge Salary £25,760 - £27,476 per annum pro rata Salary period Yearly Closing 26/11/2026 23:59

Prioritise, assign, and monitor of maintenance tasks via a CAFM system.

Querying and investigating job statuses, ensuring effective communication at all times.

Performs work of a routine nature.

Responsible for minor repairs and routine planned maintenance activities on Mechanical, Electrical and Building fabrics as directed by management.
Ensuring compliance with Trust safety standards and procedures.

Taking all safety measures to prevent danger, avoid injury and prevent damage to equipment.

1) Handle telephone, email and other maintenance enquiries from departments across the Trust, recording accurate information and identifying any issue that requires urgent escalation
2) Use the CAFM system to receive, log, prioritise and issue reactive maintenance jobs to the appropriate members of the in‑house maintenance team.
3) Review returned or incomplete CAFM tasks, reassign them to the appropriate trade, or elevate them to the Hospital Engineers or external contractors as required.
4) Maintain accurate CAFM records, including job priority, location, notes, progress updates, completion details and any follow‑on work required.

You must be able to cope with the physical aspects of the job and have an electrical / mechanical aptitude. Must be capable of working with minimum supervision and be of a responsible character, full training will be provided where appropriate.

This post will require the appointee to obtain, within 3 months, the following training requirements (if not already achieved):

a) Safe operation of mechanical drain clearing equipment
b) Safe isolation of hot and cold-water services
c) Competent use of CAFM (Computer Aided Facilities Management) Systems and MICAD
d) Safe local isolation of Air Handling Plant
e) Safe use of ladders and steps
f) Manual Handling
g) Customer Service Skills
h) Diversity within Customer Service Excellence
i) Use of departmental safe systems to work

Our Trust

Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke’s Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people – patients, staff and partners. Recognised as providing ‘outstanding’ care to our patients and rated ‘Good’ overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here.

CUH’s values – Together - Safe, Kind, Excellent – are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high‑quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.

CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people’s age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion…