Housing Manager

About the role

Join our independent housing association with strong local partnerships to deliver high quality housing and support services.

• Play a key role in shaping an exceptional housing management service to deliver a truly customer-focused experience
• Line manage a team of Housing Officers, leading and coaching them to deliver a responsive and proactive service
• Work closely alongside your Housing Manager counterpart to promote a culture of continuous improvement
• Take ownership of core performance areas – including lettings, tenancy management, communal space standards, rental income and service charge delivery – ensuring a consistently high standard across all functions
• Ensure CHS proactively responds to anti‑social behaviour, harassment and domestic abuse cases in a responsive and supportive manner, working positively with partner agencies and building on external partnerships

The majority of the working week will be office-based with the housing team in Histon, particularly in the first six months (probation period). Thereafter it may be possible to apply for a higher proportion of hybrid working, with the needs of the team and service delivery being the prime consideration.

• Experience in line managing or supporting staff highly desirable, with a natural ability to lead and motivate others
• A minimum of two years’ experience delivering and managing a housing service within a social housing environment
• A Chartered Institute of Housing qualification or relevant management qualification desirable but not essential
• Strong, up-to-date knowledge of social housing legislation, welfare benefits, housing policy and the wider social issues affecting our customers
• Confident and customer-focused, with excellent communication, relationship‑building and influencing skills to every interaction
• Experience of using housing management IT systems and Microsoft Packages and strong numeracy skills
• A full UK driving licence, use of a car for work purposes and business insurance

• Employee discount scheme (retail, leisure, gym membership and fitness equipment)
• Doctor Care Anywhere (telehealth service offering private online GP and nurse appointments via video and phone)
• Employee Assistance Programme
• Financial wellbeing hub – access to advice and support from experts, whether you’re budgeting, interested in investing or retirement planning
• Refurbished Tech – access to the latest models at affordable prices, with a 12-month warranty and 30-day money back guarantee
• Cycle to work scheme (salary sacrifice)
• One day off a year to volunteer for a charity of your choice
• 30 days holiday, increasing to 35 days per annum, inclusive of bank holidays (pro rata for part‑time staff), depending on length of service
• Holiday purchase scheme – up to 5 days per annum (pro rata for part‑time staff)
• Company sick pay
• 58p per mile business mileage allowance
• Refer a friend scheme (£250)
• Contributory pension scheme, which both you and CHS contribute to
• Enhanced maternity and paternity leave
• Flexible Working Policy
• Full induction
• Comprehensive free training and development opportunities with paid time off
• Free DBS (for relevant posts)
• Free onsite/nearby parking
• Hybrid Working Policy
• Flexitime

Basic DBS Disclosure is required for this position.