Supervisor, Management, Operations Management

Location: Cambridgeshire

Annual salary: up to £41,324.00

Supervisor

Location:
Cambridge - Cottenham

Contract:

Full-time, Permanent

Hours:

42.5 hours per week, Monday - Friday, 8:30 - 5pm
Salary:
Up to £41,324.00 per annum + company van and fuel card

About Us

Mears Group is one of the UK's leading providers of repairs, maintenance, and regeneration services, we deliver high-quality housing and facilities solutions to both public and private sector clients. We are committed to excellent customer service, keeping our promises, creating a great place to work, and tackling the issues that matter most to people and communities.

About The Role

This is a dynamic, field-based leadership and management role where you'll oversee the delivery of planned maintenance across occupied properties. This is a fantastic opportunity to step into a supervisory role. Ensuring all work and procedures are being undertaken efficiently, in compliance with company operating procedures and delivering best in class customer service, whilst satisfying all safety, quality and cost control standards.

• Responsible for the operational supervision of contract activities, ensuring maximum productivity, profitability and satisfaction through effective resource utilisation & planning
• Duties will include attending properties to survey future planned works installations, as well as to supervise and monitor work delivery, progression & completion via ongoing site visits to ensure works are meeting client quality standards
• Ensure compliance and adherence to H&S regulations, Mears standard operating procedures, Mears values and quality assurance accreditations. Demonstrate, maintain and monitor the company's commitments to best practice with legislation, codes of practice & good working practices relevant to all work activities
• Ensure the customer experience is central to all activities by adopting a professional manner when communicating with all stakeholders, this includes but not limited to, appearance, company , maintaining a high standard of health & safety requirements
• Ensuring HR Policies & Procedures are followed within the team and external contractors
• Follow and support policies, procedures, initiatives and work instructions at all times and keep all supplied company assets in a good condition in line with the company policies, reporting to your manager where damages occur
• Manage complex and escalated cases, including resident complaints
• Ensure accurate record keeping, reporting, and audit trails
• Liaise with residents, stakeholders, and internal teams to ensure clear communication and customer satisfaction

Key Citeria

• Previous experience in a Maintenance Supervisor or similar supervisory role within housing or property maintenance
• Proven track record of managing, monitoring, recording, and reporting Health & Safety and compliance activities
• Experience delivering planned and reactive maintenance in occupied properties
• City & Guilds or equivalent in a relevant trade discipline
• Full, valid UK driving licence
• Strong understanding of Health & Safety regulations, including COSHH
• Working knowledge of Schedule of Rates
• Excellent interpersonal and communication skills
• Effective people management with the ability to lead, mentor, and develop teams
• Strong customer focus and commitment to service excellence
• Problem-solving mindset with a results-driven approach
• Strong planning and organisational abilities
• Decisive decision-making under pressure
• Ability to negotiate and influence across teams and stakeholders
• IT literate with confident oral and written communication skills

Benefits

• 25 days annual leave plus bank holidays
• Leading pension scheme

• Annual Mears Fun Day
  - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
• Volunteering Leave
  - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment
• Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
• Family friendly policies

All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.

To drive a Mears…